Tier 2 Customer Care Representative

A company is looking for a Tier 2 Customer Care Representative to provide exceptional support and enhance customer satisfaction.

Key Responsibilities

Handle customer inquiries regarding services and subscriptions via phone, email, and social media

Resolve customer service issues efficiently, aiming for a one-call resolution

Stay updated on product, service, and policy changes through ongoing training

Required Qualifications

High school diploma or GED equivalent

Proficiency in both English and Spanish

Experience in advanced customer care and handling escalated contacts

Familiarity with social media platforms for customer engagement

Punctual and consistent attendance is required