OPERATIONS MANAGER

Job Description

Job Description

Benefits :

401(k)

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

KENTECH Consulting Inc. is an award-winning background technology screening company. We are the creators of innovative projects such as eKnowID.com, the first consumer background checking system of its kind, and ClarityIQ, a high-tech and high-touch investigative case management system.

MISSION

We're on a mission to help the world make clear and informed hiring decisions.

VALUE

In order to achieve our mission, our team exhibits the behaviors and core values aligned with it :

Customer Focused : We are customer-focused and results-driven.

Growth Minded : We believe in collaborative learning and industry best practices to deliver excellence.

Fact Finders : We are passionate investigators for discovery and truth.

Community and Employee Partnerships : We believe there is no greater power for transformation than delivering on what communities and employees care about.

IMPACT

As a small, agile company, we seek high performers who relish the idea that their effort will directly impact our customers and help shape the next evolution of background investigations.

The Operations Manager for Background Investigations provides daily operational leadership and tactical support to the investigations team. This role ensures caseloads are balanced, deadlines are met, investigators receive troubleshooting support on complex cases, and new hires are trained effectively. The goal is to reduce bottlenecks, maintain quality and compliance, and strengthen the teams overall capacity during rapid growth.

Key Responsibilities

Assign and balance caseloads across investigators and contractors

Monitor workload progress and identify bottlenecks before deadlines are impacted

Act as the escalation point for complex investigative issues

Troubleshoot specialized report requirements such as multi-jurisdictional checks and credit ratios

Review investigator reports for accuracy and compliance before delivery to clients

Partner with account managers to resolve client questions or corrections

Onboard and train new investigators and maintain SOPs and training resources

Conduct quality reviews and provide constructive coaching and feedback

Recommend and implement improvements to workflows, capacity planning, and documentation

Support platform enhancement requests and scaling efforts

Qualifications Must Have

Five to ten years of direct background investigations experience

Hands-on investigative experience, not only management oversight

Experience coordinating or managing multiple investigators and caseloads

Working knowledge of FCRA and employment screening compliance

Experience training or mentoring investigators

Strong technical problem-solving skills and ability to work independently

Able to start within two to three weeks

Nice to Have

Law enforcement background investigation experience

Experience in multiple investigation types, including criminal, employment, education, references, credit, driving records

Experience in the background screening industry, including First Advantage, Sterling, HireRight, Hire Image, Accurate

Chicago-based or willing to travel quarterly

Spanish bilingual

Soft Skills

Strong communication skills, especially in coaching and providing clear feedback

Calm and steady decision-making under pressure and tight deadlines

Ability to resolve conflict, align expectations, and support team members through challenges

High level of organization, follow-through, and reliability

Collaborative approach to working with investigators, leadership, and cross-functional teams

Adaptability during rapid growth and shifting operational demands

Commitment to fairness, accuracy, and protecting sensitive information

Benefits

Base salary range : 75,000 to 95,000 dollars, dependent on experience

Remote work environment, with some onsite requirements

Opportunity to support and influence scaling operations during high growth

Collaboration with senior leadership and exposure to critical client programs

Professional growth through training, leadership development, and cross-department initiatives

KENTECH Consulting Inc. is an equal opportunity employer. We celebrate diversity and remain committed to fostering an inclusive workplace.

Flexible work from home options available.