Bilingual Pediatric Medical Assistant

Bilingual Pediatric Medical Assistant

The Bilingual Pediatric Medical Assistant will work collaboratively with our exceptional pediatric team, serving patients from infancy through young adulthood (ages 025). This role requires flexibility to support both pediatric clinic locations based on operational needs. The ideal candidate will demonstrate cultural sensitivity and a strong commitment to supporting patients with limited access to economic and healthcare resources, both in-person and remotely via phone or Tele-Health platforms such as Zoom. Daily responsibilities include bilingual communication (Spanish and English), translating clinical terminology for patients and colleagues, and performing courteous patient check-in procedures using both in-person and virtual technologies. The MA will adhere to CDC guidelines during flu seasons and pandemics and maintain strict compliance with University and professional standards. Engagement with community partnersincluding public health agencies, specialty providers, hospitals, and other healthcare facilitiesis expected. Participation in regular team huddles, meetings, and staff development sessions is required. The position also encourages ongoing professional growth through CU's robust learning and development resources.

Sheridan Health Services is a multi-site, nurse-managed federally qualified community health center, funded through the Health Resources and Services Administration Bureau of Primary Healthcare, and is a collaborative effort between the College of Nursing and the Sheridan School District. There are two convenient locations to serve community health needs, primarily for residents of Arapahoe, Denver, and Jefferson counties. A Youth Health Clinic is located in the Sheridan School District Administration building. The Family Health Clinic, located in southwest Denver on the Fort Logan campus, provides services to adults and children. Notably, 65% of its clients identify as Latinx, and 42% are best served in another language, with Spanish being the predominant second language. Services offered include primary care across the lifespan; prenatal and postpartum, gynecology, dentistry, pharmacy, behavioral health, and outpatient substance use treatment. Sheridan Health Services is a Patient-Centered Medical Home, and as such, we uphold a model of care that places the patient at the center, incorporating the values and beliefs of the patient in all decision-making. We extend the reach of the clinic through public health outreach, where nursing students provide community outreach, health education, and home visitation services.

Direct supervision will be provided by an RN for Case Management, an APN Clinical Lead, or the SHS Clinical Operations Manager.

Examples of duties performed (Direct Patient Care: 70%; Administrative Responsibilities: 30%):

• Utilize the Electronic Health Record (EHR) to:
• Measure and document vital signs and notify providers of out-of-range values.
• Review and complete medication reconciliation.
• Accurately document the patient's chief complaint and health history.
• Prepare and coach patients for provider examinations and assist providers with examinations and procedures, as needed.
• Perform standard patient screening tests using apps and advanced technological tools for secure HIPAA-compliant communication workflow in the clinic (high-speed laptops, iPads, MS Teams /Jabber).
• Perform phlebotomy and follow safe lab procedures for the proper collection and handling of other lab specimens.
• Perform basic wound care and first aid.
• Provide patient education with regard to office policies, lab results, medications, diagnoses, treatment, plan of care, and follow-up phone calls.
• Prepare, administer, and electronically document medications within scope (i.e., Depo-Provera) with provider authorization.
• Administer immunization, maintain immunization records, and complete annual immunization training within the timeline set by the supervisor.
• Perform clerical and administrative duties regularly and as needed, including covering front desk staff and answering overflow incoming calls during absences and busy times.
• Courteously answer phone and schedule appointments, fax and upload orders, internal and external records/reports, and prepare school documents for the provider's signature.
• Work with the MA team to maintain supply inventory through tracking and stocking, including maintenance of sterilized instruments. Also places orders for replacements through the Compliance Officer.
• Fax prescriptions to the pharmacy as requested by providers and participate in insurance Prior Authorizations (PARs), as needed.
• Performs additional miscellaneous job duties as assigned, including clinic grant initiatives.

At the Medical Assistant I level, duties are limited in scope and are performed with guidance and direction from other positions in a training and development capacity. At the Medical Assistant I level, the focus is on developing medical assistant skills through basic functions of the position as outlined above, with the intent to promote after approximately 1 year of experience, and completion of specific training and performance evaluations/coaching.

At the Medical Assistant II level, duties are similar to those performed at level I, but the complexity of the job is different. In addition to the examples of work performed at all levels, positions at the Medical Assistant II level:

• Process basic referrals and imaging study orders.
• Process prior authorization requests.
• Train and onboard newly hired MAs.
• Perform clinical equipment quality checks routinely in accordance with manufacturer recommendations and compliance standards.

This role is expected to work onsite and is located in Denver, CO.

Why work for the University? We have AMAZING benefits and offer exceptional amounts of holiday, vacation, and sick leave! The University of Colorado offers an excellent benefits package, including:

• Medical: Multiple plan options
• Dental: Multiple plan options
• Additional Insurance: Disability, Life, Vision
• Retirement 401(a) Plan: Employer contributes 10% of your gross pay
• Paid Time Off: Accruals over the year
• Vacation Days: 22/year (maximum accrual 352 hours)
• Sick Days: 15/year (unlimited maximum accrual)
• Holiday Days: 10/year
• Tuition Benefit: Employees have access to this benefit on all CU campuses
• ECO Pass: Reduced-rate RTD Bus and light rail service

To see what benefits are available, please visit: https://nursing.cuanschutz.edu/about/careers/benefits

Minimum Qualifications:

• Medical Assistant I: Completion of an accredited medical assistant program.
• Medical Assistant II: Completion of an accredited medical assistant program. One (1) year of experience working as a medical assistant.

Substitutions:

• One year of medical assistant experience may substitute for completion of an accredited program, and is in addition to any required years of experience.
• Completion of an accredited program, Colorado state licensure, and years of experience in any of these fields may substitute for medical assistant-specific requirements.
• Completion of Medical/Surgical Nursing I course with a passing grade may substitute for completion of an accredited medical assistant program.
• Completion of an accredited program in any of these fields (or similar) may substitute for completion of an accredited medical assistant program.

Conditions of Employment:

• Must be willing and able to obtain current BLS/CPR certification by date of hire.
• Must be willing and able to speak Spanish and English on a daily basis to communicate clinical terminology and speak at a conversational level in a clinical setting.
• Must be willing and able to remain credentialed and ensure credentialing materials stay current.
• Must be willing and able to work until 8 pm on designated extended hours shifts as needed.
• Availability to work weekends on an infrequent, rotating, as-needed basis.
• Must be willing and able to work in a normal patient care environment with some exposure to biological hazards and infectious diseases.

Preferred Qualifications:

• Medical Assistant I: Experience with or formal training in handling bloodborne pathogens.
• Medical Assistant I: Experience with or formal training in complying with OSHA Biohazard Safety Standards.
• Medical Assistant I: Experience working in a Federally Qualified Health Center and/or Patient-Centered Medical Home environment.
• Medical Assistant II: Experience with or formal training in retrieving imaging studies, querying patient record database (i.e., COHRIO, or similar).
• Medical Assistant II: Experience with injections, vaccine administration, and documentation.
• Medical Assistant II: Experience training new hires.
• Medical Assistant II: Experience with or formal training in phlebotomy and point of care testing.
• Medical Assistant II: Experience with or formal training in working with a population/subpopulation related to the job (pediatric).

Knowledge, Skills, and Abilities