Director, Quality Audit

Quality Audit Program Manager

When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide : award-winning culture, inclusion and diversity as a priority, performance-based incentive plans, competitive benefits package that includes health, vision, dental, short & long-term disability, generous PTO (including paid time to volunteer!), up to 9.5% 401(k) employer contribution, mental health support, career advancement opportunities, student loan repayment options, tuition reimbursement, flexible work environments. All the benefits listed above are subject to the terms of their individual Plans. And that's just the beginning With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary

The incumbent works in close partnership with the AVP to design and implement comprehensive quality audit programs for the Operational functions in the US based enterprise. Programming and trend reporting are designed to provide operationally valuable information to inform business leaders and is continually under revision to incorporate transformational, technology or structural changes in the operation. The incumbent oversees teams of skilled auditors who are in multiple locations and audit a wide range of technical content. The incumbent is also tasked with contributing to lifecycle auditing and working cross functionally to develop programs providing broader business insights. The incumbent partners with corporate functions in internal audit and controls to ensure programming is sufficient for System & Organization Controls (SOC) or other control needs.

Principal Duties and Responsibilities

• Responsible for the strategic direction, development, and implementation of the Quality Audit (QA) plans, a key control mechanism for the company.
• In concert with QA peers, design and deliver Customer Lifecycle Audits to cross-functional operational leaders; ensure follow through on recommendations that require changes to policies & procedures (P&P).
• Analyze data to develop trend analysis and provide clear, concise, and actionable reporting to Operations.
• Partner and communicate effectively with management on trends within Operations to develop action plans in response to QA results including the implementation of targeted assessments.
• Collaborate with leaders of quality and compliance functions to provide holistic, actionable trend analysis to operational partners.
• Effectively provide leadership to a cross site QA team, to include ensuring appropriate training, mentoring and effective use of performance experience (PX) to embed Our Values and Leadership Expectations
• Respond to and take appropriate action in support of various audit functional requests from regulatory audit and compliance partner organizations.
• Ensure effective interaction and collaboration with various business partners, sharing data and reporting designed to enhance operational effectiveness and quality.
• Partner with operational leaders to develop quality management strategies in support of vendor integration.
• Performs other duties as assigned.

Job Specifications

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide. Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status. The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience. $89,900.00-$169,900.00 Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans. Company : Unum