Computer Operator

Computer Operator

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

We are seeking a dedicated and skilled Representative, Computer Operators to join our team in Boulder, Colorado. This is a full-time, onsite role that requires the candidate to work on a 24x7 support schedule, including any shift, weekends, and holidays. The ideal candidate will be responsible for handling and resolving incidents, monitoring, tracking, and reporting on the health, performance, system failures, and system availability.

Key Responsibilities :

• Resolve client issues via Service Now ticketing utilizing knowledge base articles. Collaborate with level-2 support on more complicated problems.
• Monitor, track, and report on the health, performance, system failures, and system availability.
• Monitor for abnormalities to include unusual compute and resource utilization that detect potential indicators of compromise, performance issues, or misconfigurations.
• Monitor and alert on infrastructure, system, service, and tool events.
• Create and continuously assess monitoring, corollary alerting, and notification of incidents or issues to minimize event impact and increase remediation and service restoration times.
• Continuously monitor the health and performance of systems via real-time dashboards tracking availability, uptime, capacity, and utilization.
• View overall system health dashboard and send communications based on system health to product teams for any non-green status.

As a Computer Operator, you will be interacting and collaborating with cross-functional teams which makes identifying career paths with Kyndryl easy. Whether you want to delve into the intricacies of automating complex processes, drive essential systems, or ensure top-notch delivery to our customers, there is a path for you and we're invested in paving the way.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Skills Required

Skills Preferred

Education

The compensation range for the position in the U.S. is $44,400 to $79,680 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations :

California : $48,840 to $95,640

Colorado : $44,400 to $79,680

New York City : $53,280 to $95,640

Washington : $48,840 to $87,720

Washington DC : $48,840 to $87,720

This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note : If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program. Applications will be accepted on a rolling basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.