Support Software Developer (LOCAL candidates only)

LOCATION :

• Our office is located in Minnetonka, MN.
• Candidates must reside within 45 miles of Minnetonka and will be required to be in-office 5 days per week.
• We do offer a flexible work environment, but this is not a hybrid role.
• A job at RAZR is like no other.
• We are on a mission to Be Relevant - make a meaningful difference in the lives of others.
• This talented team lives our values every day.
• These values have made RAZR what it is for years, and today, they are more critical than ever.
• They keep us connected.
• They make us a team.
• They allow us to thrive.
• The RAZR Core Values You Live Be Intentional
• You take action and pursue the ultimate best outcome for RAZR and our clients
• You dig in and understand the details of how the business works
• You run towards, and you don’t run away
• You understand that “whatever it takes” is just that
• You have a plan, and you execute it even when you don’t feel like it Embrace the Attitude of How
• You understand that problems are simply opportunities to solve them
• You view commitments as promises to be kept...regardless
• You can’t stand not knowing; you have an unquenchable thirst to understand why
• You are an active participant, never a spectator
• You are focused on outcomes and not the time it takes to achieve them Enjoy the Ride
• You are grateful for both life’s challenges and opportunities
• You passionately pursue excellence in everything you do
• You laugh often and don’t take yourself too seriously
• You love change, and living in the gray is energizing to you
• You can't wait to get out of bed in the morning & get on with your dayOverview Overview RAZR is seeking a Support Software Developer to be a part of our Information Technology team by supporting our core offering of loyalty and referral marketing products.
• A successful candidate for this role will have experience / education related to software design and development fundamentals and will be a strong, responsive problem solver with the focus and attention to detail required to triage, debug and support various types of technical problems.
• Must be a self-starter that excels in a fast-paced, quickly changing environment as well as working in cross-functional teams to collaborate and deliver solutions.
• Responsibilities
• Support existing software and applications as part of a cross functional scrum team
• Triage support tickets and assign root cause and steps to reproduce
• Create bug reports with low level technical details including log reports, stack traces, urgency and impact analysis
• Take point on communicating with stakeholders through the entire support process from intake to resolution
• Keep up to date with current development trends, security concerns, technology and tools
• Work with team members to assess and implement technology solutions Qualifications
• Flexibility and adaptability, coping effectively with complexity and change
• Excellent organizational, analytical and complex problem-solving skills is imperative
• Ability to communicate and interact effectively with technical professionals, as well as users and stakeholders who are non-technical
• Ability to work on a team, thrive in a fast-paced environment and produce an acceptable volume of work
• Ability to work and collaborate well in geographically distributed cross-functional teams
• Resourcefulness, creativity, good judgment, consulting and report writing skills Education & Experience
• 2+ years' experience supporting web-based applications OR relevant educational qualifications (Bachelor's degree or other Industry recognized certification)
• Java development exposure and familiarity with common 3rd party libraries and frameworks
• Web development exposure using HTML, JavaScript, and CSS
• Ability to discuss topics related to relational databases, Object Oriented design principles, RESTful web services and service-oriented architecture Who We Are
• Stack primarily focused on Java, Angular, Postgres, Docker, AWS
• Teams following Scrum framework implementation of Agile
• Source control via Git and collaborating via pull requests About Us RAZR is a fast-growing marketing technology company headquartered in the Twin Cities, and we count some of the world’s most recognized brands among our clients.
• Working across various industries, including healthcare, medical technology, financial services, and retail, we help our clients acquire, retain, and grow consumers by leveraging our proprietary technology platform, Fibonacci™.
• The RAZR approach is rooted in behavioral science and combines strategy with visual design to create sustainable behavior change within consumer audiences.
• With our Clients, Colleagues, and in our Communities, we live our Mission - Be Relevant – “Make a meaningful difference in the lives of others.” At the foundation of our Culture, you’ll find the Core Values of “Be Intentional”, “Embrace the Attitude of How”, and “Enjoy the Ride”, this is a mindset and a commitment to how we show up every day.
• The RAZR team is driven to pursue the ultimate best outcome for our key constituents.
• There are no jobs here, just opportunities to serve and make a material impact in the world.
• We are an Equal Opportunity Employer, and our employees have unique strengths, experiences, and backgrounds who share a passion for improving people's lives.
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