Help Desk Technician (226 Days)

Description

• Provide a high level of customer service and technology phone support to Dallas ISD campus principals, teachers, central staff, and Students / parents.
• Responsible for first-call resolution by troubleshooting and resolving technical issues related to district computers and enterprise applications.
• The onsite position will provide excellent customer phone support, using ACD application, resolve technical issues, log and escalate calls as appropriate.
• Troubleshoot and problem-solve efficiently by using active listening skills and asking pertinent questions.
• Document each customer interaction through the incident management application.
• Respond to telephone calls, emails, chat, and personnel requests for technical support.
• Assign incidents to appropriate EdTech departments and technicians.
• Apply knowledge of computer hardware and software troubleshooting to remotely resolve issues as identified by users.
• Support computers, mobile devices, digital A / V equipment and peripherals, in addition to instructional software applications.
• Follow attendance policy as assigned by supervisor and attend training and meetings as required.
• Perform all other duties as assigned.

Qualifications