User Support SpecialistVirtualVocations • Riverside, California, United States
User Support Specialist
VirtualVocations • Riverside, California, United States
[job_card.1_day_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a User Support Specialist (Surge) to provide assistance and support to users of the National Healthcare Safety Network (NHSN).
Key Responsibilities
Serve as the first point of contact for NHSN users, addressing inquiries and resolving Tier 1 help desk tickets
Document user interactions and ensure timely acknowledgment and closure of tickets in accordance with Service Level Agreements (SLAs)
Provide professional customer service and support a positive user experience by following established procedures and guidelines
Required Qualifications
Experience providing Tier 1 help desk or customer support for technical or data-driven systems
Proficiency with help desk ticketing systems and Microsoft Office applications
Ability to manage multiple requests and meet deadlines in a fast-paced environment
Must be highly detail-oriented, organized, and proactive
Must be able to obtain and hold a Public Trust clearance
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User Support Specialist • Riverside, California, United States
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