Collections Account Coordinator

A company is looking for an Account Coordinator, Collections.

Key Responsibilities

Engage with customers over the phone regarding past due payments

Utilize multiple software systems to manage customer accounts and document interactions

Negotiate repayment solutions while maintaining adherence to company policies and regulatory requirements

Required Qualifications

1+ years of experience in a customer-focused, solutions-oriented role

Proven negotiation and influence skills with a successful track record

Tech-savvy with the ability to learn new software quickly

Ability to balance empathy and persuasion in customer interactions

Composure in handling challenging conversations and de-escalation situations