Technology Services - IT Support Tech

Grand Canyon University is seeking an IT Support Tech to support the mission of Grand Canyon University through GCE's Technology Services department.

Purpose within the Organization :

The purpose of this position is to answer inbound calls, electronic requests, and in-person requests from staff, ground students and faculty requiring technical assistance to assist the IT Help Desk department.

Primary Responsibilities :

• Diagnose and resolve technical issues with email systems, MS Office applications, printing, GCU specific applications, telecommunications issues and equipment.
• Educate staff on proper use of hardware and software.
• Perform upgrades and maintenance on systems to ensure optimal performance.
• Identify and escalate requests / incidents, track and route them appropriately.
• Log all interactions with end users documenting issues, troubleshooting steps, and resolution.

Equipment Used and Responsibility :

Qualifications :

Experience / Education :

Grand Canyon Education is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment :

You may be subject to termination if you fall below the minimum requirements.

Pay Rate : Minimum Wage

Expected End Date : June 30, 2026