WORKSTATION SPECIALIST-INTERMEDIATE

Job Information

State of Tennessee Job Information Opening Date / Time 11 / 04 / 2025 12 : 00AM Central Time Closing Date / Time 11 / 10 / 2025 11 : 59PM Central Time Salary (Monthly) $3,631.00 - $4,533.00 Salary (Annually) $43,572.00 - $54,396.00 Job Type Full-Time City, State Location Smyrna, TN. Department Finance and Administration

LOCATION OF (1) POSITION(S) TO BE FILLED : DEPARTMENT OF FINANCE & ADMINISTRATION, STRATEGIC TECHNOLOGY SOLUTIONS DIVISION, RUTHERFORD COUNTY

This position is designed as Hybrid (In office and Remote).

FTI, CJIS, and Name Based. This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications

Education and Experience : Bachelor's degree and two years of experience maintaining computer hardware.

Substitution for Bachelor's degree : Relevant IT Associate's Degree.

OR

An Associate's degree and two years of related IT experience may substitute for the bachelor's degree requirement.

Substitution of Experience for Education : Related IT experience may substitute for the required bachelor's degree on a year-for-year basis to a maximum of four years.

Necessary Special Qualifications :

• Valid driver's license.
• Complete a criminal history disclosure and fingerprint background check.
• Ability to regularly bend and lift up to 20 pounds.

Overview

Under general supervision, this classification provides workstation support across multiple agencies, including hardware / software installation, maintenance, troubleshooting, and inventory management. Ensures timely issue resolution, thorough documentation and a positive user experience. This is the working-level role in the Workstation Specialist series. Responsibilities include hands-on deployment and maintenance of workstations, under general supervision. This class differs from Workstation Specialist-Advanced in that an incumbent of the latter functions as a project leader to perform advanced workstation duties and to deploy and maintain workstation hardware and software.

Responsibilities

Respond to hardware / software issues and schedule site visits for resolution.

Install, configure, and maintain desktop computers, laptops, mobile devices and peripheral equipment.

Research and document incident resolutions in the IT management database.

Maintain inventory and asset records for computer hardware and software.

Coordinate equipment delivery, pickup, redistribution, and reassignment.

Assist in wireless network troubleshooting and remote support activities.

Provide basic training to staff and maintain general system knowledge.

Assist with the deployment, patching, and updating of operating systems and applications.

Troubleshoot and resolve basic network connectivity issues for workstations

Adhere to and promote IT security policies and best practices, assisting with security updates and incident response.

Coordinate with external vendors for hardware repairs and warranty claims.

Competencies (KSA's)

Competencies :

Customer Focus

Manages Complexity

Tech Savvy

Communicates Effectively

Decision Quality

Knowledges :

Clerical

Customer and Personal Service

English Language

Public Safety and Security

Computers and Electronics

Skills :

Remote support tools proficiency

Asset management

Software usage

Speaking

Writing

Abilities :

Analytical thinking

Logical reasoning

Adaptability to change

Written Comprehension

Selective Attention

Tools & Equipment

Computer

Cellphone

Printer

Basic Hand Tools

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications :

A valid driver's license

For the past five years, the candidate's driver record must not have record of the following violations : driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

Agencies may allow an exception based on other factors.