Product Support Specialist (IT Call Center)

Job Description

Job Description

About Creative Works

We create powerful emotions and memories through immersive attractions. We are a full-service theme creator, prop builder, and attractions provider to theme parks, museums, family entertainment centers, restaurants, tourist attractions, and other venues. For over 28 years, we have brought ideas to life with a talented team of designers, sculptors, craftsmen, and artisans, and we are proud to have delivered the WOW Effect to a wide variety of destinations across the globe.

We’ve been named one of The Best Places To Work In Indiana twice in a row. Inside our walls, you'll find lots of creative people who are passionate about what they do and make. Every day is different with new challenges. We pride ourselves on creating an amazing culture where our employees can grow professionally and personally. Every company says this, but we can actually prove it!

Our Team

Our team is one of the secrets of our success. We are artists, craftsmen, dreamers, and managers. Everyone brings something unique to the table and our collective passion, excitement, and attention to detail explain why we exceed our clients’ expectations time and again. We have high expectations for everyone on our team. It’s the only way we can deliver amazing products and services. Our team is passionate, hungry, and always striving for more.

The Role

Hey tech enthusiasts! Ready for a thrilling ride in the world of advanced Windows and Linux configurations, escape rooms, and virtual reality? We're on the lookout for a full-time superhero to join our tech support team! If you're a pro at delivering top-notch customer service, love diving into creative projects, and can handle support cases with a smile (even on weekends), we want YOU. From low-voltage wiring to PCB and PLC development, your days will be a mix of excitement and problem-solving.

Duties & Responsibilities :

Delivering exceptional customer serviceHelp Desk - Able to handle internal and external support cases by phone, email, or chat (a rotating on-call schedule that includes evenings / weekends)Advanced Windows and Linux ConfigurationCreative concepts and development including escape rooms, laser tag, special effect lighting, virtual reality, and arcade attractionsConcept to implementation for various projectsStrong aptitude for learning and self-teachingLow voltage wiringPCB and PLC developmentProblem-solving common PC hardware and software errorsNetwork design and implementationInternal IT and data managementStrong written and oral communication Keys to success :

Must be able to work well with others and communicate status and concerns in a positive mannerMust be able to follow the directions of the manager and complete individual tasks independently in order to accomplish tasks with high confidence and quality.OrganizationAble to see tasks from start to finishWork well under pressureHandle multiple tasks simultaneouslyExcellent written and oral communication skillsExcellent computer skills for using our various online cloud-based tools and software programsAble to find solutions to uncommon issues and make decisionsDemonstrate logical reasoning and thoughtful insights when it comes to problem- solvingResourcefulness  Attention to detail  Qualification Requirements :

Experience in a technical or related field (IT, audio / video, telecommunications, etc)Proficient in small electronic repairs, low voltage wiring, and troubleshootingWorking knowledge of Windows and Linux advanced settings and configurationsSafe use of power and hand toolsValid driver's license Pay and Benefits :

Full-Time, SalarlyHours : Monday - Friday from 9am - 6pm with rotating on-call every 3rd Saturday (

• schedule could change based on scheduling needs throughout the year)Medical, dental, vision, life, ancillary, & pet insurance coverage opportunities availableFinancial wellness program available Employee Assistance Program (EAP)401K opportunities available (Standard Safe Harbor Match)Employee Discount ProgramGenerous PTO PlanParental time for the birth or adoption of a childSeveral paid holidays (for full-time employees)Paid Volunteer Time Off to serve at a 501(c)3 charitable organization on behalf of the companyOnsite fitness facilitySalary : $42,500 per year
• This is an onsite position located at our facility on the southwest side of Indianapolis, IN near I-465 & Sam Jones Expressway.

Equal Opportunity Employer

Creative Works is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.

Does this sound like a good fit for you?

If so, please provide a cover letter to us to help us better understand who you are and why you would like to join our team as well as a resume. Thank you!

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