Support SpecialistVirtualVocations • Washington, District of Columbia, United States

Support Specialist

VirtualVocations • Washington, District of Columbia, United States

[job_card.30_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

A company is looking for a Support Specialist to provide exceptional support to clients.

Key Responsibilities

Provide outstanding support to existing clients via phone and help desk software

Respond quickly and accurately to customer-submitted tickets

Assist clients with system functionality and maintain accurate documentation of interactions

Required Qualifications

Bachelor's degree in Information Technology, Supply Chain / Logistics Management, or equivalent experience

Experience with Freight Brokering, Trucking, or Logistics is essential

2+ years of experience in customer support is a plus

Experience with supporting SaaS Transportation Management (TMS) platforms

Willingness to participate in after-hours On-Call Rotation for critical issues

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