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Acqueon Dialer Product Owner - Remote
Acqueon Dialer Product Owner - RemoteLorven technologies • United States
Acqueon Dialer Product Owner - Remote

Acqueon Dialer Product Owner - Remote

Lorven technologies • United States
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Role : Acqueon Dialer Product Owner

Location : Remote

Duration : Contract

Experience : 12+ years

Seeking a seasoned Product Owner with a strong background in Customer Service and proven expertise in auto-dialer campaign management. The ideal candidate will lead initiatives independently, collaborate effectively within an Agile Scrum team, and drive cross-functional alignment to ensure the seamless execution of dialer campaigns.

Mandatory :

  • Acqueon Dialer platform experience
  • Twilio integration or communication platform experience
  • Healthcare industry background

Key Responsibilities

  • Lead product ownership for the Acqueon Dialer platform, ensuring optimal campaign performance and compliance.
  • Partner with business stakeholders across Marketing, Call Center Operations, Sales, Compliance, and IT to define and deliver campaign strategies and enhancements.
  • Gather and document business requirements, translate them into actionable user stories, and manage a well-prioritized product backlog.
  • Collaborate closely with developers and QA teams to ensure features are developed, tested, and deployed according to specifications and sprint goals.
  • Conduct and oversee UAT sessions with business partners to validate new functionality.
  • Provide production support for incident resolution and defect management.
  • Create and deliver professional presentation decks to communicate new or enhanced capabilities to business stakeholders.
  • Leverage data to tell a clear, compelling story and support informed decision-making.

    • Qualifications

  • Extensive experience in Customer Service environments, with hands-on experience in dialer operations.
  • Strong understanding of Agile methodologies, including sprint planning, backlog grooming, and cross-functional collaboration.
  • Excellent written and verbal communication skills, with the ability to influence and engage across all levels of the organization.
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