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Service Engineer – AI Automation, Cloud & Security
Service Engineer – AI Automation, Cloud & SecuritySMART I.T. Services, Inc. • Utica, MI, US
Service Engineer – AI Automation, Cloud & Security

Service Engineer – AI Automation, Cloud & Security

SMART I.T. Services, Inc. • Utica, MI, US
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Speak Geek.

Be Human.

Make IT run better.

At SMART I.T.

Services , we help real businesses run smoothly with proactive managed IT—cloud, cybersecurity, networking, and support that people actually enjoy working with.

A big part of how we do that is automation :

  • smarter workflows, fewer repetitive tasks, better service, and modern tools that help teams move fast without cutting corners.
  • If you love technology, like talking to people, and get satisfaction from turning messy problems into clean systems, you’ll fit in here.
  • What you’ll do Support end users and business owners with clear communication and calm troubleshooting.

Own tickets end-to-end :

  • diagnose, resolve, document, and follow through.

    • Work proactively (not just break / fix) :

  • monitoring, patching, security improvements, and prevention.
  • Build and improve workflows using modern tooling—think process automation, integrations, and orchestrated runbooks (tools like n8n , Zapier-style approaches, and service workflow improvements).
  • Help clients adopt modern productivity tooling (including Microsoft Copilot and OpenAI-powered use cases ) in practical, secure ways.
  • Technologies you’ll touch (varies by client) Microsoft 365 / Office 365 , Azure , Windows Server , Active Directory Cisco / Cisco Meraki , firewalls, switching, wireless, VPNs VoIP phone systems Cybersecurity best practices and tools ConnectWise / Kaseya-style ticketing + RMM operations VMware / Citrix virtual desktops Cloud + data-center style environments You might be our person if… You’re the one friends / family / neighbors call when “the Wi-Fi is weird” or a laptop is doing something unholy.
  • You tinker because you want to —home setup, cloud sandbox, scripts, automations, integrations, security settings… anything that helps you learn.

    • You enjoy making systems simpler :

  • fewer clicks, fewer steps, fewer repeat issues.
  • You can “speak geek,” but you genuinely like people and can explain things without making anyone feel dumb.

    • Bonus (not required) :

  • you’ve experimented with local / private model setups , RAG , self-hosted agent tools, or you’ve built (or want to build) a small “AI server” / lab environment.
  • If not, you’ll get hands-on exposure here.

    • Hybrid / Flex Role — Local Residency Required :

  • This position offers some flexible and hybrid scheduling; however, candidates must reside within 150 miles of Detroit, MI to support on-site client needs, occasional in-person meetings, and time-sensitive dispatches.
  • Experience level We’re open to multiple experience levels .
  • If you bring strong fundamentals, curiosity, and a service mindset, we’ll match responsibilities to your skills and help you level up quickly.

    • Nice to have (not required) Experience supporting insurance agencies / regulated SMBs Scripting / automation mindset (PowerShell, Python, low-code, APIs) Cloud / security exposure (certs are welcome but not required) Benefits 401(k) retirement program Health insurance Paid time off Your birthday off Ready to apply?

    If you want a role where you’ll combine people-first support with cloud, security, networking, and automation , apply today.

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    Cloud Security Engineer • Utica, MI, US

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