HVAC Service Technician

General Job Description

Job Summary

We are seeking a highly skilled and customer-focused HVAC Service Technician to join our team in Nashville, TN. This role is responsible for performing routine maintenance, diagnostics, and repairs on residential and light commercial HVAC systems. The ideal candidate has strong technical expertise, exceptional problem-solving skills, and a commitment to delivering excellent customer service.

Key Responsibilities

Service Calls & Diagnostics

Respond promptly to residential and light commercial service requests.

Use advanced diagnostic tools to troubleshoot and identify HVAC system malfunctions.

Test and evaluate system components to determine necessary repairs or replacements.

Routine Maintenance

Perform preventive maintenance tasks, including cleaning and replacing filters, inspecting coils, checking refrigerant levels, and lubricating fans and motors.

Conduct seasonal system tune-ups to ensure optimal performance and energy efficiency.

Repair, Replacement & Installation

Repair or replace defective parts such as compressors, thermostats, motors, and valves.

Perform system upgrades or complete installations when necessary, following manufacturer specifications and code requirements.

Customer Communication & Service

Communicate clearly and professionally with customers to explain system issues, proposed repairs, and maintenance options.

Educate homeowners on system care, energy-saving tips, and available service plans.

Documentation & Reporting

Maintain accurate and timely records of all service visits, including diagnostics, repairs performed, and parts used.

Complete work orders, service tickets, and electronic documentation using mobile applications or standard forms.

Safety, Compliance & Environmental Practices

Follow all safety procedures, including the safe handling and disposal of refrigerants and hazardous materials.

Ensure all work complies with local, state, and federal codes and environmental regulations.

Team Collaboration & Scheduling

Coordinate with dispatchers and other technicians to optimize service routes and minimize downtime.

Support teammates through knowledge sharing, mentoring, and collaboration on complex repairs.

Minimum Education

None

Minimum Years of Experience

0-2

Specific Qualifications

Qualifications

High school diploma or GED required.

Minimum of 2 years’ experience servicing HVAC systems (residential and / or light commercial).

Valid EPA Certification

Strong understanding of electrical and mechanical components of HVAC systems.

Proficient in using HVAC diagnostic tools and software.

Excellent communication and customer service skills.

Ability to work independently with minimal supervision.

Must pass background check, drug screening, and have a valid driver’s license with clean driving record.

Physical Requirements

Ability to lift and carry up to 75 lbs.

Climb ladders, work in crawl spaces and attics, and handle outdoor conditions year-round.

Work in environments involving dust, heat, noise, and tight spaces.

License Required

No

Job Locations

US-TN-Nashville

Company Overview

IES Residential, Inc. is one of the nation's largest and most respected electrical, plumbing, HVAC, solar, and cable solutions providers for single-family homes and multi-family complexes since 1973. We provide comprehensive integrated solutions that light up our world.  We make homes come to life.

IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2024 fiscal year ending September 30, 2024, IES produced over $2.8 billion in revenue and employed over 9,400 employees at over 131 domestic locations across the United States. IES is an Equal Employment Opportunity Employer : Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply.

From office buildings to wind farms, industrial complexes to housing developments, our employees and design professionals design, build, and maintain the systems that empower lives.

Our commitment to our employees is reflected by our actions :

• Safety is Priority One – and our record shows it
• Competitive Pay
• Company 401K plan with Employer Contribution Match
• Company Paid Time Off
• Company Paid Life Insurance
• Choice of Medical Coverage including Prescription and Short Term Disability Plans
• Choice of Dental and Vision Coverage
• Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage
• Auto and Home Insurance Discount Programs