QUALITY CONTROL ANALYST - 67039571

Quality Control Analyst - 67039571

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The Agency for Persons with Disabilities (APD) works in partnership with local communities to support people with developmental disabilities in living, learning, and working in their communities. APD provides critical services and support for customers with developmental disabilities to reach their full potential. The Agency serves people with spina bifida, autism, Down syndrome, children ages 3-5 at high risk of developmental disabilities, cerebral palsy, Prader-Willi syndrome, Phelan-McDermid syndrome, and intellectual disabilities. There is no charge or co-payment for services provided through the Agency. Join APD's TACACHALE and be part of the team that MAKES A DIFFERENCE NOT JUST A LIVING, impacting the lives of developmentally disabled adults!

Salary Range: $34,760.00 $38,236.00 ANNUALLY $1,336.92 - $1,470.62 BIWEEKLY. The hiring salary may exceed the maximum posted salary.

Specific Duties and Responsibilities: The employee will create an environment that cultivates people and transforms teams by increasing transparency and providing and/or seeking opportunities for professional development. The employee actively works to demonstrate the qualities of being humble, hungry, and smart and leads others to embody the same. The team member lacks excessive ego, shares credit, is self-motivating, and exercises good judgment and intuition around the subtleties of group dynamics. This position is responsible for quality control of service delivery to the residents of Tacachale. The incumbent performs analytical assignments related to the Department's quality assurance and Risk Management initiatives and projects serving individuals with developmental disabilities. The services must be consistent with applicable federal and state laws and regulations and Agency Policies and Procedures.

Conduct quality improvement audits and validation probes and follow up accordingly as needed. Provide feedback to facility directors, residential services and professional service providers. Advise Risk Manager and stakeholders on monitoring programs, level of compliance with relevant standards, and effectiveness of corrective actions. Complete special projects and special investigations as assigned by the Center Administrator and the Risk Manager. Prepare concise, logical and complete written reports in the designated timeframe. Monitor AHCA Tags and trends to assist residential facilities with preparation for licensing. Serve as a designee for Workers' Compensation in the absence of the Workers' Compensation Coordinator or the Risk Manager. Utilize various computer programs with tracking systems, spreadsheets, progress notes and other processes as needed. Follow-up with new employees to identify training needs and challenges that lead to employee dissatisfaction, job failures, and separation. Develop solutions to improve work force retention. Attends and participates in committee meetings and training as assigned.

Position Requirements: Must have a high school diploma or equivalent. Must be willing to perform essential services before, during, and after an emergency. Must be proficient in the use of office equipment such as computers, printers, scanners, and fax machines. Must be able to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Must be able to sit for extended periods of time. Must be able to remain in a stationary position frequently, but also occasionally move about within the campus of Tacachale to access other staff, buildings, and materials. Must be able to speak and hear clearly. Must be able to lift, carry, bend, crouch, reach overhead, stand, and walk on an occasional basis. Must have manual dexterity (i.e., use of fingers, hands, and arms).

Knowledge, Skills, and Abilities: Knowledge of Agency for Health Care Administration Regulations. Knowledge of and demonstrate skill in Microsoft Suite Products which includes Word, Outlook, Excel, PowerPoint. Knowledge of filing systems, development and tracking. Knowledge of correct spelling, punctuation, and grammar use. Knowledge of developing an organized filing and tracking system. Knowledge of typing memorandums and various reports. Knowledge of basic office procedures and practices. Ability to and demonstrate skill in communicating effectively orally and in writing. Ability to and demonstrate skill in managing multiple priorities and making timely decisions to meet department requirements. Ability to collect, evaluate, and analyze data and utilize problem solving techniques. Ability to understand and apply applicable rules, regulations, and procedures. Ability to establish and work in a collaborative manner in multidisciplinary teams and develop and maintain cooperative relationships with Department staff, other state agencies, and peers. Ability to plan, organize and coordinate work assignments. Ability to organize data into a logical format for presentation in reports, documents, and other written materials. Ability to interact with all customers in a professional manner. Ability to review documents to ensure accuracy and quality. Ability to Learn new software pertinent to job responsibilities. Ability to apply quality management principles and techniques.

Additional Information: Applicants must complete all fields in the Candidate Profile, including their work history with the month and year. Responses to Qualifying Questions must be verifiable in the Candidate Profile, and "see resume" will not be considered an acceptable response. Resumes and other documentation can be attached to provide additional information, but this will not replace the required completed Candidate Profile. All applicants should complete the online application process. If assistance is needed to apply for this position, please call the people first service center at 1-877-562-7287. Responses to the qualifying questions are required to be considered for this position. Answers to the qualifying questions must be verifiable based on your submitted application.

Retiree Notice: If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement.

Direct Deposit Program: As a condition of employment, a person appointed to a position in the State Personnel System is required to participate in the Direct Deposit Program. Rather than receiving a paper paycheck, your funds will be deposited directly into your account at your financial institution. This will be accomplished by Electronic Funds Transfer. Banks, savings and loan associations, and credit unions are eligible to accept such deposits. Retirement funds are also required to be in the Direct Deposit Program.

Background Screening Requirement: It is the policy of the Florida Agency for Persons with Disabilities that applicants for employment undergo Level 2 employment screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer.

Special Requirements: You may be required to provide your Social Security Number to conduct required verifications. Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS) unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.

Drug Free Workplace: THE STATE OF FLORIDA IS A DRUG-FREE WORKPLACE. ALL EMPLOYEES ARE SUBJECT TO REASONABLE SUSPICION DRUG TESTING IN ACCORDANCE WITH SECTION 112.0455, F.S., DRUG-FREE WORKPLACE ACT.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Veterans' Preference. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.