Senior Product Support SpecialistVirtualVocations • Dorchester, Massachusetts, United States
Senior Product Support Specialist
VirtualVocations • Dorchester, Massachusetts, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Senior Product Support Specialist.
Key Responsibilities
Provide expert-level support for product-related inquiries and issues
Collaborate with cross-functional teams to enhance product functionality
Document and track customer interactions and resolutions in the support system
Required Qualifications
Bachelor's degree in a relevant field or equivalent experience
3+ years of experience in product support or a related role
Strong technical knowledge of the product and its applications
Experience with customer relationship management (CRM) software
Ability to work independently in a remote environment
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Product Support Specialist • Dorchester, Massachusetts, United States
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