Technical Support AnalystVirtualVocations • Fort Worth, Texas, United States

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Technical Support Analyst

VirtualVocations • Fort Worth, Texas, United States

[job_card.30_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

A company is looking for a Technical Support Analyst to provide software-related support and troubleshooting for users.

Key Responsibilities

Respond to user inquiries and provide timely solutions through a ticketing system

Troubleshoot technical problems and implement workarounds for high-priority issues

Assist with billing activities and maintain documentation of support cases and resolutions

Required Qualifications

Bachelor's degree in information technology, Computer Science, or a related field; or equivalent experience

3+ years of experience in a technical support or helpdesk role

Experience with SQL queries, ticketing systems, and remote desktop tools

Proficient in shell scripting and XML processing

Ability to read and troubleshoot C# code

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