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Customer Support Specialist
Customer Support SpecialistVirtualVocations • West Palm Beach, Florida, United States
Customer Support Specialist

Customer Support Specialist

VirtualVocations • West Palm Beach, Florida, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

A company is looking for a Customer Support Specialist to deliver high-quality support for its HRIS product line.

Key Responsibilities

Field incoming cases and phone calls to resolve issues within client builds

Deliver timely solutions while maintaining customer satisfaction and managing caseloads

Analyze customer configurations and troubleshoot problems using internal and external resources

Required Qualifications

2+ years of customer support experience

Experience troubleshooting technical issues

1+ years of UKG Workforce Ready experience preferred

Knowledge of federal, state, and local employer / employee tax laws

Experience with Salesforce Service Cloud and HCM systems

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Customer Support Specialist • West Palm Beach, Florida, United States

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