Customer Support SpecialistVirtualVocations • West Palm Beach, Florida, United States

Customer Support Specialist

VirtualVocations • West Palm Beach, Florida, United States

[job_card.30_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

A company is looking for a Customer Support Specialist (Remote - Toronto).

Key Responsibilities

Provide world-class support by taking ownership of user issues and collaborating with engineering and product teams

Become a product expert to assist users with workflows, integrations, and platform functionality

Enhance customer support operations by analyzing performance metrics and suggesting process improvements

Required Qualifications

2+ years of experience in Customer Support

Experience troubleshooting technical issues

Ability to build and maintain relationships with key stakeholders

Familiarity with customer support tools such as Intercom, Hubspot, and Notion

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