Client Service Team Lead

Description

Embrace a leadership role as a Client Service Senior Manager within our Commercial & Investment Bank where youll drive innovation and transformation while managing a dynamic team of client service managers. Lead the charge in modernizing the client experience by analyzing data executing strategic initiatives and fostering a culture of trust and inclusivity. With opportunities for career growth and community engagement join our global organization to shape the future of commercial banking and make a lasting impact.

As a Client Service Senior Manager within JPMorganChase you will lead a team dedicated to resolving client requests and enhancing service operations. Your role involves shaping operational policies and precedents utilizing your expertise in treasury and cash management products. You will identify trends generate innovative solutions and ensure quality service delivery. Your skills in influencing managing stakeholders and driving continuous improvement are crucial. Proficiency in project management change management and data & tech literacy will enable you to lead your team in delivering exceptional client service and contribute to the firms strategic objectives.

Job responsibilities

• Lead and manage a team of Client Service Professionals fostering a culture of continuous improvement and innovation to enhance the efficiency and resilience of our operating platform.
• Develop and implement strategic operational plans leveraging your deep understanding of our treasury and cash management products and services to deliver exceptional client service.
• Analyze complex data and situations to identify trends and opportunities using your expertise to develop and test innovative solutions that align with our operational policies and precedents.
• Establish and maintain productive relationships with internal stakeholders using your advanced skills in influence and communication to drive mutually beneficial outcomes.
• Oversee the end-to-end change management process including strategic communications influencing others and mitigating stakeholder impact to ensure the successful implementation of new programs and processes.

Required qualifications capabilities and skills

Preferred qualifications capabilities and skills

Key Skills

Law Enforcement,ABB,Marine Biology,Filing,Automobile,AV

Employment Type : Full-Time

Department / Functional Area : Operations

Experience : years

Vacancy : 1