Records Technician (Administrative Support Assistant II)

Job Title

Records Technician

Classification

Administrative Support Assistant II

AutoReqId

553489

Department

Office of the Registrar

Division

Vice President Academic Affairs

Salary Range

Classification Range $3859 - $5092 per month

(Hiring range depending on qualifications not anticipated to exceed $3859 - $4105 per month)

Appointment Type

Ongoing

Time Base

Full Time

Work Schedule

Monday Friday 8 : 00 AM 5 : 00 PM

About CSUF

Standing on 241 acres in the heart of Southern California Cal State Fullerton was founded in 1957 and has grown to serve more than 43000 students. As a leading campus of the California State University system the University serves as both an intellectual and cultural hub for the region and a driving force in workforce and economic development.

We are dedicated to student success through innovative high-impact educational experiences and robust support programs. Equally we invest in the growth of our staff faculty and administrators through orientations training opportunities and ongoing professional development.

As a member of the Titan Community youll have access to a wide range of campus resources and experiencesincluding the Grand Central Art Center in Santa Ana the Arboretum and Botanical Garden cultural performances at the Clayes Performing Arts Center Titan Athletics events the Titan Recreation Center and our Employee Wellness Program.

Job Summary

It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students faculty staff and administrators who uphold values of inclusive excellence free speech and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the Universitys mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish.

About the Position :

The Office of the Registrar serves students and the campus community by providing quality services that facilitate enrollment retention and degree completion while maintaining accurate academic records for the University. We are also responsible for processing transfer credit and maintaining articulation agreements with other institutions. Additionally we register new and continuing students for classes maintain academic records prepare transcripts and diplomas and review petitions for exception to university policy. We seek an exceptional individual to join our team as the Records Technician (Administrative Support Assistant II). The ideal candidate in this role should have a positive attitude and an active energetic mind characterized by highly ethical practices and a commitment to inclusivity openness flexibility integrity and kindness.

Under supervision the Records Technician is responsible for providing general office clerical and secretarial support to students faculty staff and community members. Processes mail maintains files and records processes documents and records gathers data and interacts with and solves problems for work unit customers and staff. Responds to customers via email telephone and in person. Use a variety of office support technology and systems such as word processing and spreadsheet packages to complete assignments. Assists with scheduling meetings and events as needed. Performs all student records related functions on Content Management System (CMS) including making corrections to the records if error(s) exists or advises student of proper procedures for requesting appropriate record adjustment. Processes written transcript requests from incoming mail. Coordinates with National Student Clearinghouse the processing of PDF and electronic transcripts and mails out transcripts as requested by student. Research any discrepancies with the National Student Clearinghouse regarding transcripts. Reviews and tracks transcript history; reviews and notifies students of hold or insufficient information on transcript requests by email or phone. Retrieve and review petition requests for : General Education (GE) variations retroactive adds and withdrawals change in grading basis change of unit value postgraduate credit and extension credit transfers. Reviews Student Inquiry forms for potential petitions based on Executive Order (EO) 1037 policy. Other duties as assigned.

Essential Qualifications

High School diploma or the equivalent and three years of experience in general office clerical or secretarial work or the equivalent. General working knowledge of applicable university infrastructure policies and procedures. Thorough knowledge of office methods procedures practices and equipment. Thorough knowledge of English grammar punctuation and spelling with demonstrated competence in effectively presenting standard information in writing. Ability to learn interpret independently apply and identify deviations from a variety of complex policies and procedures. Ability to apply independent judgment discretion and initiative to address problems and develop practical thorough and at times creative solutions. Ability to perform arithmetic functions of a transactional nature including tracking and comparing data. Ability to work on the front line with a variety of campus and community individuals requiring active problem solving and effective interpersonal skills. Demonstrated competence in understanding interpreting and communicating procedures policies information ideas and instructions. Basic typing and keyboarding skills.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment which may be rescinded if the background check reveals disqualifying information and / or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position.

Special Working Conditions

Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator

Additional Information

California State University Fullerton is committed to fostering an environment where students staff administrators and faculty thrive. We welcome individuals ready to make an impact on student and staff success to apply and become part of the Titan Community. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

Cal State Fullerton is an equal opportunity employer that prohibits discrimination based on regardless of race sex color ethnicity national origin or any other protected status.

As of January 1 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Multiple positions may be hired from this recruitment based on the strength of the applicant pool.

If you are applying for a staff position please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant Teaching Associate Instructional Student Assistant or Student Assistant position.

Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.

Employee / applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process.

Online application / resume must be received by electronic submission on the final filing date by 9 : 00 PM (Pacific Standard Time) / midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.

California State University Fullerton is not currently sponsoring anynewH-1B petitions for staff management or faculty positions.

Effective October 1 2025 the California State University (CSU) will implement a salary step structure for CSUEU-represented employees in bargaining units 2 5 7 and 9. This position may be subject to changes resulting from this implementation in alignment with the provisions of the collective bargaining agreement.

Hiring Preference

On-Campus CSUEU Employees

Required Experience :

IC

Key Skills

Generator,Accomodation,Football,Advertising,Architectural Design

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 3859 - 4105