IT Help Desk Technician

IT Help Desk Technician - Immediate Opportunity

Riverdale-New York

www.riverspringliving.org

RiverSpring Living is a leading not-for-profit organization committed to empowering older adults through a full continuum of care and innovative services. Located on a 32-acre campus overlooking the Hudson River, RiverSpring Living is home to the nationally recognized Hebrew Home at Riverdale and provides a wide range of services including managed long-term care, assisted living, memory care, and elder abuse prevention.

We are seeking an IT Help Desk Technician to join our team and provide front-line technical support to staff across our healthcare organization. This role is critical in ensuring the stability and efficiency of our IT systems and services.

Key Responsibilities :

• Serve as the first point of contact for technical support via phone, email, or in-person.
• Provide Tier I / II support for desktops, laptops, printers, and other end-user devices.
• Install, configure, and troubleshoot Windows PCs, applications, and operating systems.
• Assist with deployment, imaging, and lifecycle management of new and replacement computers.
• Support healthcare-specific applications and ensure compliance with HIPAA and internal security protocols.
• Maintain documentation and update support tickets in the IT ticketing system.

Qualifications :

Compensation :

Why Join Us?

At RiverSpring Living, your work supports a mission that makes a difference in the lives of older adults. Join a passionate team that values innovation, compassion, and excellence in healthcare.

Equal Opportunity Employer (EOE)