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Director of Operations
Director of OperationsBTB Ventures LLC • Buffalo, NY, US
Director of Operations

Director of Operations

BTB Ventures LLC • Buffalo, NY, US
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Description :

Why 7 Brew? Because We Invest in YOU! - Must live in the Buffalo Metro Area

At 7 Brew, it’s more than coffee—it’s about brewing smiles one cup at a time. We’re built on kindness, connection, and community, and every guest interaction is an opportunity to make someone’s day brighter.

Brewtopia, a passionate franchise group, is proud to bring the bold energy of 7 Brew to Southeast Michigan. With proven success in quick-service restaurants, we’re dedicated to operational excellence, people-first leadership, and a high-energy drive-thru experience that stands out.

We’re looking for a high-energy, people-first Director of Operations to lead our drive-thru coffee operations. This is a unique opportunity to shape the culture, systems, and guest experience from the ground up—and to grow with us as we expand.

OUR VALUES

  • Strive for Excellence – We raise the bar ev ery day.
  • Elevate Others – We build people up.
  • Results Driven – We focus on impact.
  • Visionary – We dream big and lead with purpose.
  • Exceed Expectations – We go beyond what’s expected.

WHAT WE OFFER

  • Competitive Salary : $125,000 base per year
  • Performance Bonus : 15% target, tied to KPIs and company performance
  • Comprehensive Benefits : Health insurance, 401K with competitive match, generous PTO
  • Car Allowance : Up to $500 / month
  • Cellphone Stipend : Up to $25 a pay
  • Growth & Learning : Clear development plans and a culture of continuous improvement
  • More Than Coffee : Infused energy drinks, Italian sodas, smoothies, teas, and more!

    • Requirements : ESSENTIAL FUNCTIONS

    The Director of Operations ensures consistency, quality, and efficiency across all locations—protecting the brand and growing guest loyalty. This role optimizes profitability, develops strong leaders, and executes strategic growth initiatives with relentless focus on the guest.

  • Operations & Guest Experience : Oversee day-to-day operations across multiple drive-thru shops, ensuring speed of service, drink quality, food safety, cleanliness, and brand consistency.
  • Team Leadership & Development : Lead, mentor, and develop Regional Leaders and General Managers, fostering a culture of accountability, recognition, and continuous growth.
  • Financial Management & Strategic Growth : Own the P&L, manage labor and COGS, drive sales and flow-through, and collaborate with leadership to execute growth strategies and support new shop openings.

    • RESPONSIBILITIES

  • Drive Growth & Profitability : Regularly review and adjust the budget and financial reports to ensure cost goals are met. Implement strategies to optimize labor, track performance against financial goals, and ensure key profit-driving actions are executed in a timely manner.
  • Ensure Operational Excellence : Conduct daily operational reviews to ensure adherence to brand standards. Regularly assess performance metrics, respond to customer feedback, and implement action plans to improve service quality.
  • Lead & Develop Teams : Hold weekly one-on-one coaching sessions with Regional Managers, ensuring consistent training and development. Work with HR and other departments to fill staffing gaps quickly and develop training programs that align with business needs.
  • Foster Guest Satisfaction & Compliance : Address and resolve guest concerns within 24 hours, ensuring that guest satisfaction is prioritized.
  • Collaborate & Align : Actively participate in weekly leadership meetings, contribute to discussions, and align team goals with corporate objectives. Share progress updates and ensure all team members are informed and working toward shared priorities.
  • Culture Keeper : Foster a recognition culture, coach privately and praise publicly, and promote healthy competition and collaboration across locations.

    • ESSENTIAL SKILLS & QUALIFICATIONS

  • Leadership & Team Management : Proven ability to build, coach, and scale high-performing multi-unit teams
  • Financial Acumen : Budgeting, P&L ownership, labor modeling, KPI-driven decisions
  • Operational Excellence : Multi-unit drive-thru / QSR expertise with a bias for speed, quality, and safety
  • Problem-Solving and Decision-Making : Data-driven, resourceful, and decisive in a fast-paced environment
  • Communication : Clear, candid communicator across shop, field, and corporate partners
  • Customer Focus : Passion for delivering exceptional guest experiences consistently
  • Strategic Planning & Execution : Translate goals into disciplined, scalable routines
  • Compliance & Safety : Knowledge of health, safety, and regulatory standards
  • Technology Proficiency : POS / back-office, labor scheduling, spreadsheets / dashboards

    • EDUCATION & EXPERIENCE

  • Multi-unit leadership in QSR / coffee / drive-thru; ideally 2+ years in a director-level role
  • Bachelor's in business management, Hospitality, or related field is a plus

    • PHYSICAL AND TIME REQUIREMENTS

  • General Mobility : Sit, stand, bend, and move for extended periods during meetings, presentations, or line work
  • Manual Dexterity : Proficiency in typing and using office equipment such as computers, printers, and phones
  • Visual and Auditory Acuity : Ability to read printed and digital documents; clear hearing for communication
  • Lifting and Carrying : Ability to lift and carry items weighing up to 50 pounds
  • Travel : Frequent travel to multiple locations (>

    • 75%)

    TIME REQUIREMENT

  • Availability to primarily work during areas of business growth, including nights and weekends.

    • Ready to bring the brew and bring your best?

    Join the Brewtopia movement today! If you’re ready for an epic, energetic, and rewarding journey, we’d love to have you on the crew. But first – let’s get to know you better! Start your journey with us by completing a quick 5-7 minute Culture Index survey. It's a key part of the process, and we promise – it’s quick, easy, and essential!

    Survey Link : https : / / surveys.cultureindex.com / s / y8HlLcvMA4 / 93831

    Disclaimer

    This job description outlines the general responsibilities and expectations of the role. It is not an exhaustive list of all duties, skills, or requirements.

    We are an Equal Opportunity Employer. All applicants will be considered fairly and without discrimination based on race, color, religion, sex, age, national origin, disability, genetic information, or any other protected status. Hiring decisions are made solely on job-related qualifications and business needs.

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