Deposit Operations Team Lead

Job Opportunity At Texas Capital

Texas Capital is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big firms at a scale that works for our clients, with highly experienced bankers who truly invest in people's success today and tomorrow. While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment investing the time and resources to understand our clients' immediate needs, identify market opportunities and meet long-term objectives. At Texas Capital, we do more than build business success. We build long-lasting relationships.

Texas Capital provides a variety of benefits to colleagues, including health insurance coverage, wellness program, fertility and family building aids, life and disability insurance, retirement savings plans with a generous 401K match, paid leave programs, paid holidays, and paid time off (PTO). Headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, Texas Capital was recently named Best Regional Bank in 2024 by Bankrate and was named to The Dallas Morning News' Dallas-Fort Worth Metroplex Top Workplaces 2023 and GoBankingRate's 2023 list of Best Regional Banks.

Responsibilities

• Supervises operations staff's daily use of various applications for back end account maintenance and servicing.
• Ensures prompt, exemplary service is provided to Bank internal and external customers and all correspondence is complete, accurate and professional.
• Evaluates, recommends and implements changes to work processes to increase department efficiency.
• Maintains current procedures and coordinates information and changes with the appropriate Bank personnel and customers.
• Monitors customer service, develops and trains personnel and maintains employee work schedules to maximize customer service and workflow efficiency.
• Maintains knowledge of developing trends, methods and techniques in the industry and ensures the bank adheres to applicable state and federal regulatory compliance guidelines.
• Communicates clearly across all levels of the organization with appropriate message, tone, and medium.

Qualifications

Other duties as assigned. The duties listed above are the essential functions, or fundamental duties within the job classification. The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy. Texas Capital is an Equal Opportunity Employer.