Credit & Collections Specialist

Full job description
Description:
Our Collections Specialists are key to the overall success of Hills Machinery. This role will work closely with external and internal customers to meet department and overall business goals. The Collections Specialist will take ownership of their assigned portfolio and drive process improvements to lower and maintain receivables at an acceptable level.

Responsibilities

• Take ownership of assigned portfolio to reduce outstanding receivables
• Communicates with customers for payment via phone, email, etc
• Provide service support to internal customers including sales, rental, parts, service
• Review credit for new customers and assign appropriate credit limits, as needed
• Monitor credit on an ongoing basis to assure continued credit worthiness
• Develop relationships with assigned accounts to ensure timely collection of receivables
• Provide research and dispute resolution and resolve customer complaints
• Ensure compliance with applicable policies and procedures
• Complete special assignments as requested by external and internal customers requiring judgment in resolving issues or in making recommendations
• Process credit cards and handle pre-authorizations for customers
• Set up new customers and update existing customer files as needed
• Other Credit and Collection duties as assigned by manager

Requirements:

• Collections experience required
• High School diploma required
• Must have strong interpersonal and communication skills
• Goal oriented, self-motivated, ability to work in a fast-paced environment
• Ability to achieve goals and drive initiatives with minimal supervision
• Ability to learn multiple computer systems and multi-task
• Intermediate Microsoft Excel and Word skills
• Position will have some clean-up work and back-log, so this person must have patience and be a team player
• Must be able to meet company’s employment requirements, which includes passing a drug screen, criminal background check, and MVR, if driving for the company