Communications Manager

Communications Manager

Robert Half is partnering with our client, a large national healthcare-focused organization, in the search for a Communications Manager to join their clinical outreach team. This role supports the delivery of high-quality, compliant, omnichannel communications for both member and provider audiences. Location : Remote (Central Time) Duration : 12-month contract Hours : 9am-5pm CST (Mon-Fri) Pay Rate : $48-50 / hour

Position Overview The Communications Manager will play a key role in managing and optimizing communications across print and digital channels, including mail, fax, SMS, email, IVR, and EMR messaging. This individual will work closely with cross-functional partners, technology teams, compliance stakeholders, and external vendors to support ongoing operational excellence and ensure the timely deployment of both client-driven and regulatory updates. The ideal candidate brings extensive experience in print communications, working knowledge of digital communication tools, and strong project management capabilities within fast-paced, highly regulated environments.

Key Responsibilities

• Lead and manage omnichannel communications for member and provider audiences across mail, fax, SMS, email, IVR, and EMR channels.
• Oversee daily monitoring, quality checks, and issue resolution across all communication pathways to ensure accuracy, compliance, and operational efficiency.
• Manage deployment of client-driven, operational, and regulatory updates across all supported channels, ensuring timelines and compliance requirements are met.
• Collaborate with internal legal, governance, and compliance teams to ensure all communications adhere to regulatory and organizational standards.
• Partner with technology teams to support communication platform enhancements, capability upgrades, and ongoing process improvements.
• Oversee vendor relationships, ensuring service-level expectations, quality metrics, and compliance standards are consistently met.
• Provide strategic recommendations to improve communication effectiveness and operational workflows across channels.
• Support cross-functional meetings, documentation, and reporting to drive clarity, alignment, and measurable outcomes.

Requirements

Required Qualifications

Preferred Qualifications :