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Communications Manager
Communications ManagerMinnesota Staffing • Minneapolis, MN, US
Communications Manager

Communications Manager

Minnesota Staffing • Minneapolis, MN, US
[job_card.30_days_ago]
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  • [job_card.temporary]
[job_card.job_description]

Communications Manager

Robert Half is partnering with our client, a large national healthcare-focused organization, in the search for a Communications Manager to join their clinical outreach team. This role supports the delivery of high-quality, compliant, omnichannel communications for both member and provider audiences. Location : Remote (Central Time) Duration : 12-month contract Hours : 9am-5pm CST (Mon-Fri) Pay Rate : $48-50 / hour

Position Overview The Communications Manager will play a key role in managing and optimizing communications across print and digital channels, including mail, fax, SMS, email, IVR, and EMR messaging. This individual will work closely with cross-functional partners, technology teams, compliance stakeholders, and external vendors to support ongoing operational excellence and ensure the timely deployment of both client-driven and regulatory updates. The ideal candidate brings extensive experience in print communications, working knowledge of digital communication tools, and strong project management capabilities within fast-paced, highly regulated environments.

Key Responsibilities

  • Lead and manage omnichannel communications for member and provider audiences across mail, fax, SMS, email, IVR, and EMR channels.
  • Oversee daily monitoring, quality checks, and issue resolution across all communication pathways to ensure accuracy, compliance, and operational efficiency.
  • Manage deployment of client-driven, operational, and regulatory updates across all supported channels, ensuring timelines and compliance requirements are met.
  • Collaborate with internal legal, governance, and compliance teams to ensure all communications adhere to regulatory and organizational standards.
  • Partner with technology teams to support communication platform enhancements, capability upgrades, and ongoing process improvements.
  • Oversee vendor relationships, ensuring service-level expectations, quality metrics, and compliance standards are consistently met.
  • Provide strategic recommendations to improve communication effectiveness and operational workflows across channels.
  • Support cross-functional meetings, documentation, and reporting to drive clarity, alignment, and measurable outcomes.

Requirements

Required Qualifications

  • 5+ years of experience in omnichannel communication operations or related project management
  • 3+ years of experience in healthcare, PBM, or other regulated industries
  • Strong experience with print communications and production workflows
  • Hands-on experience with digital communication channels (email, SMS, automated voice, etc.)
  • Proven ability to manage multiple complex projects simultaneously
  • Comfortable navigating ambiguity; proactive, self-directed workstyle
  • Proficiency with Microsoft Excel, PowerPoint, Word, Outlook, and Teams

    • Preferred Qualifications :

  • Proficiency in Adobe Acrobat Pro and InDesign
  • Familiarity with healthcare regulations (e.g., CMS, State, TCPA)
  • Experience managing financial requests such as cost-benefit analyses or business cases
  • Strong problem-solving capabilities and ability to facilitate effective meetings
  • Excellent organization, time management, and communication skills
  • Prior experience managing external vendors and collaborating across large cross-functional teams
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