Trade Ally Manager / Subcontractor Manager

Outreach Manager II Trade Ally

Franklin Energy is redefining the clean energy future as the only integrated provider of comprehensive solutions, combining unmatched expertise in strategic consulting, program delivery, product solutions, and design / build services. Powered by our advanced AI-driven technology platforms, we deliver seamless, tech-driven support across the entire energy service ecosystem to accelerate impactful change and ensure an unmatched customer experience. Since 1994, Franklin Energy has been a trusted partner in protecting communities and our planet, paving the way for a sustainable future for all.

Position Summary

The Outreach Manager II Trade Ally is responsible for managing relationships with contractors and trade allies, who deliver HVAC, water heating, insulation, and electrical services as part of energy efficiency and electrification programs. The role will require knowledge of the repairs and remediations required to complete electrification projects. This role ensures high-quality installations, compliance with program standards, and effective coordination between internal teams and external partners. The Subcontractor Manager will also lead recruitment, training, and performance management of subcontractors to meet program goals. This role would also support supply side development through conversations, negotiations, and coordination with material providers (i.e., distributors and manufacturers).

Essential Duties and Responsibilities

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

Management Responsibilities

• Directly supervise and mentor the Outreach team, specifically the Energy Advisors, Outreach Specialists, and Energy Engineers (Sales focused).
• Interview, recommend for hire and train employees as needed
• Plan, coach, assign and direct work as well as review job contributions, conduct performance reviews and reward and discipline employees as necessary
• Achieve program objectives by maintaining productivity standards and goals, including property assessment, production installation, and customer service rates and results
• Improve customer service quality results by studying, evaluating, and re-designing processes, establishing and communicating service metrics, monitoring and analyzing results, and implementing changes
• Coordinate with the Technology department by detecting and diagnosing software problems, provide guidance for corrective action and software program enhancements
• Research, organize and summarize data for special projects. Develop, evaluate, recommend and implement procedures for data gathering, management and quality control. Analyze data for trends and / or conclusions.
• Prepare status reports on program outreach progress and results. In conjunction with the Technology department, help develop, enhance and maintain information systems to support program operations reporting requirements.
• Develop and monitor the Outreach team structure in order to accomplish monthly, quarterly and annual goals, along with managing short-and long-range planning
• Responsible for the operational and department budget, budget monitoring and strategic planning of the Outreach programs and initiatives

Outreach Responsibilities

Additional Major Responsibilities

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

Subcontractor Management & Engagement

Training & Compliance

Program Design & Continuous Improvement

Contracting & Legal Requirements

Position Requirements

Education and Experience

Required Skills, Knowledge and Abilities

Additional Requirements

Licenses & Certifications

Travel Requirements