100% Remote - LiveVox NICE Contact DeveloperVentures Unlimited Inc • Lubbock, TX, United States
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100% Remote - LiveVox NICE Contact Developer
Ventures Unlimited Inc • Lubbock, TX, United States
[job_card.1_day_ago]
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[job_card.full_time]
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6-8 year exp. in Livevox / NICE In Contact development
Call Center experience in NICE InContact with hands-on in Studio Scripting.(Omni channel scripting)
Strong knowledge on Nice Personal Contact Dialer.
Strong knowledge on NICE IEX .
Strong knowledge on Nice Quality Management
LiveVox dialer / Smart Reach hands-on with scripting
Good knowledge on API GW; Elastic Stack (ELK) ; Snowflake integration.
Good knowledge on AWS ; Kafka and hands-on on AWS services such as EKS ,EC2 , Lambda and
Kafka configuration knowledge.
Should have knowledge on salesforce call center components ( SSO configuration / SailPoint profiling / Omnichannel
/ call center setup / SF managed packages / Softphone integration with NICE; LiveVox switches)
Understanding of the Studio Scripting
Experience working with Kafka.
Experience Nice Personal Contact Dialer.
Experience in NICE IEX
Knowledge in CI / CD Tools and DevOps pipeline
Must come to office 3-4 days and be in office for client interview.
Excellent Communication and Writing skills
Ability to adapt and handle frequent changes to processes and requirements
Co-ordinate with multiple teams and be cross-functional
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100 Remote LiveVox NICE Contact Developer • Lubbock, TX, United States
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