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100% Remote - LiveVox NICE Contact Developer
100% Remote - LiveVox NICE Contact DeveloperVentures Unlimited Inc • Lubbock, TX, United States
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100% Remote - LiveVox NICE Contact Developer

100% Remote - LiveVox NICE Contact Developer

Ventures Unlimited Inc • Lubbock, TX, United States
[job_card.1_day_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [filters.remote]
[job_card.job_description]
  • 6-8 year exp. in Livevox / NICE In Contact development
  • Call Center experience in NICE InContact with hands-on in Studio Scripting.(Omni channel scripting)
  • Strong knowledge on Nice Personal Contact Dialer.
  • Strong knowledge on NICE IEX .
  • Strong knowledge on Nice Quality Management
  • LiveVox dialer / Smart Reach hands-on with scripting
  • Good knowledge on API GW; Elastic Stack (ELK) ; Snowflake integration.
  • Good knowledge on AWS ; Kafka and hands-on on AWS services such as EKS ,EC2 , Lambda and

    • Kafka configuration knowledge.

    • Should have knowledge on salesforce call center components ( SSO configuration / SailPoint profiling / Omnichannel

      • / call center setup / SF managed packages / Softphone integration with NICE; LiveVox switches)

    • Understanding of the Studio Scripting
    • Experience working with Kafka.
    • Experience Nice Personal Contact Dialer.
    • Experience in NICE IEX
    • Knowledge in CI / CD Tools and DevOps pipeline
    • Must come to office 3-4 days and be in office for client interview.
    • Excellent Communication and Writing skills
    • Ability to adapt and handle frequent changes to processes and requirements
    • Co-ordinate with multiple teams and be cross-functional
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    100 Remote LiveVox NICE Contact Developer • Lubbock, TX, United States

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