Customer Success Manager_2

Job Description

Job Description

Location : San Francisco, CA, Onsite, Full-Time

About the Role

We are an AI-powered recruiting platform helping recruiters identify, assess, and engage top talent. Over the past year, we've scaled into mid-7-figure revenue with 20%+ monthly growth and serve 2,500+ customers, including leading AI labs and innovative tech companies.

We are looking for our second Customer Success Manager to focus on onboarding new customers, ensuring existing customers succeed, and expanding accounts. This is a high-impact role where you will help shape the customer experience and contribute to our growth trajectory.

Responsibilities

Onboard new customers and ensure their success with the platform

Build and refine renewal processes

Create and update guides and resources in the Knowledge Base

Resolve ongoing customer issues, acting as a trusted partner

Collaborate with Sales to identify opportunities for account expansion

Provide product feedback to Engineering and Product teams to drive platform improvements

Requirements

2 years of work experience as a customer success manager or related field.

Deep understanding of recruiting processes and challenges

Highly organized, capable of managing multiple customer threads simultaneously

Product-minded and solution-oriented

Located in or willing to relocate to San Francisco, CA (onsite 5 days / week)

Nice to Have

Experience as a recruiter or sourcer

Familiarity with Product-Led Growth strategies

Compensation & Benefits

Base salary : $100K to $160K, depending on experience

Comprehensive benefits including medical, dental, and vision

Lunch stipend