Front Desk ReceptionistTreatment Coordinator

Benefits : Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

Benefits / Perks

Competitive Compensation

Great Work Environment

Career Advancement Opportunities

Job Summary

We are a family friendly orthodontic practice dedicated to creating beautiful smiles and delivering exceptional care. We’re seeking a friendly, organized, and motivated Front Desk Receptionist to join our team. The ideal candidate is warm, professional, and able to guide patients smoothly through their orthodontic journey—from the first phone call to treatment planning and scheduling. You will be responsible for greeting patients who come in the door, checking them in, and pulling relevant patient files or obtaining new patient information. You will also answer phone calls and direct them to the appropriate place, mail or fax documentation to the appropriate offices, and maintain excellent medical and correspondence records, as appropriate. The ideal candidate is very organized, has strong customer service and interpersonal skills, and works well independently and within a team. There will be Treatment Coordinator responsibilities as well to present treatment plans, financial options, and insurance coverage.

Responsibilities

Front Desk Duties

Greet patients with a positive, welcoming attitude

Manage check-ins and check-outs

Answer phone calls, respond to inquiries, and schedule appointments

Verify insurance benefits and update patient records

Handle daily administrative tasks, emails, and follow-up communication

Treatment Coordinator Duties

Conduct new patient consultations and assist with exam flow

Present treatment plans, financial options, and insurance coverage

Clearly explain orthodontic procedures, timelines, and expectations

Build strong relationships with patients and families

Track case acceptance and support the team in achieving practice goals

Qualifications

Strong customer service skills

Excellent organizational skills

Attention to detail

Familiarity with basic computer programs, such as the Microsoft Office suite

Previous office experience desire

What We’re Looking For

Someone who is friendly, dependable, and team-oriented

A professional who can confidently discuss treatment and finances

A person who truly enjoys helping patients feel comfortable and informed

What We Offer

A supportive, positive work environment

Competitive pay (customizable if you want to add a range)

Opportunities for growth and continuing education

Employee perks / benefits (I can add specifics if you send details)