FCM - Travel Program Administrator - Boston, MA

Travel Program Administrator

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.

Ranked as one of the world's top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

Established in June 2004, FCM has been named World's Best Travel Management Company for eight years running at the World Travel Awards.

To learn more about FCM please click HERE

About The Opportunity

FCM Consulting provides corporate travel management support through its OTR (Outsourced Travel Resources) offering. This OTR Program Administrator will be the primary support for an FCM Consulting OTR client, supporting the travel manager and / or FCMC Program Lead. The Program Admin will primarily handle tactical tasks and work closely with the client / Program Lead and FCM Account Management to execute.

This position will perform a variety of functions related to the client's regional or global travel portfolio. Dependent on the scope of work defined in the client contract, this may involve significant traveler / EA interaction, reporting, issue tracking, OBT ticket administration, and more. This position will have a thorough understanding of the corporate travel industry and may conduct training as necessary.

Key Responsibilities

Traveler / EA Interface - handle day-to-day questions and comments from travelers and travel arrangers.

• Build relationships with and participate in monthly / periodic meetings with EAs.
• Maintain the "travel@client.com" inbox by answering common questions and redirecting queries as appropriate.
• Maintain issue log tracking supplier, TMC, and program-level complaints.

Suppliers - engage FCM Consulting Sourcing team to expand and augment negotiated agreements to drive savings and enhance traveler service

Duty of Care - understand the client's Traveler Safety protocols

Communication / Engagement

Success Metrics - track KPIs as identified by travel manager

Experience & Qualifications

Work Perks! - What's in it for you :

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It's also why we offer some great employee benefits and perks outside of the norm.

Benefits Include :

#LI-SC1#FCM#LI-Onsite

Location - Boston, MA

If this sounds like the opportunity you have been waiting for then APPLY NOW.

For this position, we anticipate offering an annual salary of $70,000 - $80,000 . Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Center Travel Group USA's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com

Travel Weekly Magellan Awards : Silver Winner for Accessibility and Inclusivity (2023)

GBTA WINiT : DEI Leadership Pinnacle Award (2023)

CHHR : 5-Star DE&I Employer (2023, 2024)

Seramount, FCTG Mexico : Member of the Global Inclusion Index (2023, 2024)

Newsweek : America's Greatest Workplaces for Diversity (2024)

For this position, we anticipate offering an annual salary of $70,000 - $80,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.