Assistant

Assistant

Operations Support Administrator

Role Description

Operations Support is the central point of contact for all Field Service administration requests. The Operations Support Administrator is responsible for resolving internal and external requests as well as meeting customer satisfaction and continuous service delivery demands. The Operations Support Administrator reports to the regional Head of Field Team, working cross-departmentally offering support to the Projects team during periods of holiday, sickness and where the demand on the projects team exceeds capability. Successful candidates will nurture positive relationships with internal and external stakeholders; facilitating the works of the projects and assisting the Head of Projects with continual improvement of project processes and supporting the projects team to ensure the highest level of project delivery. Strong written and verbal communication skills and a keen eye for detail and ability to problem-solve in a high-paced environment to deliver against time and budget are vital to the success of this position.

About You

The ideal candidate should have project management experience and / or project management training alongside excellent communication skills, the ability to work independently and to tight timescales while managing multiple tasks and prioritising effectively. You'll be able to build positive relationships; our success lies in our ability to communicate effectively, working alongside multiple departments and towards a shared goal. We are looking for highly motivated individuals with a passion for delivering a quality service, continuously helping improve the way we work, in serving our clients' needs and delivering a quality service.

Location : Remote

Reporting To : Head of Field Team

Core Responsibilities

• Processing of calibration certificates and configuration files for enforcement systems.
• Management of calibration master spreadsheet and tracker board throughout all status changes.
• Processing of compensation events on master spreadsheet and associated documentation.
• File management and analysis of subcontractor costs.
• Raising purchase orders and tracking approvals with regional Head of Field Team.
• Booking of road space and traffic management applications for calibrations and maintenance.
• Liaison and first point of contact with internal teams and subcontractors.
• Monitoring progress of operations support requests and chasing outstanding actions.
• Identify and escalate situations requiring immediate attention.
• Creation of annual Maintenance Reports.
• Anticipating issues e.g. missed deadlines, pro-actively contacting internal staff and / or customers.
• Accurate recording of time and management of incidents within Service Management Tool.
• Documentation of Operations Support policies and procedures.
• Ensuring all files and documentation meet requirements and deadlines are met.

Qualifications, Skills and Abilities

About Jenoptik

At Jenoptik, people with the specific JENIUS character are changing the world with the power of light. That demands a spirit of exploration and dedication. If you're one of us, come meet the challenges facing the world. At Jenoptik, we're creating a better future for all of us.

The Jenoptik Smart Mobility Solutions division offers photonics-based, innovative and sustainable solutions, including technologies and services for traffic safety, public safety and toll control.

For this purpose, Jenoptik develops, manufactures and distributes components, systems and services which contribute towards greater road traffic safety throughout the world. The product portfolio comprises comprehensive systems relating to all aspects of road traffic, such as speed measurement and red light monitoring systems, OEM (Original Equipment Manufacturer) products and systems for the detection of traffic violations.

Thanks to the digital combination of several sensor technologies with software and data management, Jenoptik is also a new systems supplier for truck toll monitoring on federal highways in Germany.

Work with us to ensure that our components, systems and services contribute to making roads and communities safer.

Have we made you interested in this position? If so, we look forward to receiving your online application. Should you need any further information, please do not hesitate to contact us.