IT Services Administrator

IT Services Administrator - Remote

This Jobot Job is hosted by : Melanie Courtney

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Salary : $55,000 - $65,000 per year

A bit about us :

Our client was established to bring together industry-leading residential and commercial HVAC, electrical, and plumbing companies.

Why join us?

Health, Vision, and Dental Insurance, Voluntary Life and AD&D, 401K with up to a 4% employer match, Paid holidays, vacation, and sick leave

Job Details

Are you a tech-savvy problem solver with a passion for helping others? Do you thrive in fast-paced environments and enjoy working with new technology? If so, we have the perfect opportunity for you! We are looking for an IT Services Administrator II to help provide comprehensive IT administration and support to ensure the seamless operation of our IT systems. This role requires proficiency in Level 2 / 3 support, desktop support, mobile device management (MDM), mobile security, cybersecurity, Microsoft Azure and Entra services, asset management, and a strong understanding of networking. The IT Services Administrator II will troubleshoot complex technical issues, mentor and collaborate with other, account administration and help support user issues. This is a remote / hybrid role, primarily involving remote work. However, candidates must reside within a 60-minute commute of a local Collaboration Center or Brand to ensure timely response to any on-site requirements on an as-needed basis. While these visits may be infrequent, the ability to promptly address on-site requirements is essential.

1.1 Responsibilities

• Provide technical support for hardware, software, and networking issues across servers, desktops, laptops, and mobile devices.
• Support local / remote network systems, including Ubiquiti, and manage Intune / Entra, Microsoft Teams, and Exchange.
• Conduct regular security audits and risk assessments.
• Respond to and manage cybersecurity incidents.
• Conduct desktop support, including installations, upgrades, and patch management.
• Support mobile devices like iOS or Android tablets or phones, including Mobile Device Management (MDM) solutions.
• Coordinate and administer Entra (Azure) directory services, user authentication and privileges, across multiple tenants
• Provide support for Office 365, including SharePoint and OneDrive.
• Support of low-code Microsoft PowerApps and / or Power Automate.
• Support of Microsoft M365 Copilot, ChatGPT for Business, and other agentic AI services
• Document and track support requests, ensuring timely resolution.
• Coordinate and manage IT incident response, ensuring timely resolution and documentation of incidents.
• Adheer to IT change management processes to ensure smooth transitions and minimal disruption to services.
• Help support disaster recovery plans to ensure business continuity in case of major IT failures.
• Assist with asset management, ensuring accurate tracking, deployment, and lifecycle management of IT equipment.
• Document processes, procedures, and resolutions to ensure knowledge sharing and continuity.
• Participate in an on-call rotation to provide timely support and resolution of issues as they arise.
• Mentor and guide team members, providing support as needed.
• Collaborate with others to implement and maintain IT policies and security protocols.
• Coordinate with external vendors and service providers to ensure quality and timely IT support and service delivery.
• Identify and recommend opportunities for continuous improvement in IT processes and procedures.

1.2 Non-Essential Responsibilities

1.3 Knowledge, Skills, and Abilities or “The Ideal Candidate will have”

1.4 Work Conditions and Physical Demands

1.5 Minimum Education

1.6 Certifications (Required / Desired)

Desirable, any relevant certification, including but not limited to :

1.7 Minimum Related Work Experience

Experience with network configuration and management, including routers, switches, and firewalls.

Interested in hearing more? Easy Apply now by clicking the "Apply" button.

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