Senior Systems Engineer-Hyperscaler

The Cloud Advancement Team (CAT) is a highly dynamic technically advanced group focused on enabling customers transition to hyperscaler cloud environments such as AWS Azure and GCP. Whether supporting net-new deployments or migrating existing services CAT ensures optimal performance across infrastructure layers. This team serves as the frontline for system performance and hardware validation within the hyperscalers driving innovation in server SKUs (CPU memory storage) working with Azure on integration issues and collaborating with internal teams to ensure the service is scalable and supportable.

CAT is not a traditional operations or ticket-handling team; instead its a hybrid group with deep engineering focus. The team is responsible for designing and validating hardware configurations developing automation for deployment and debugging complex infrastructure issues across hyperscale environments. Every day brings a new challenge from scaling deployments to investigating deep system-level bugs making this team ideal for problem solvers and cloud-savvy engineers.

What you get to do in this role :

• Collaborate with cloud providers (Azure AWS GCP) to support migrations and new deployments.
• Design test and validate new server SKUs in partnership with Technical Account Managers and engineering teams.
• Build tools and automation to streamline server configuration validation and deployment processes before hand-off to Quality Engineering (QE) testing.
• Design and develop software integrations with cloud services and internal APIs to support automation of infrastructure operations.
• Automate server deployment and scaling processes using tools such as Puppet Ansible and Git.
• Troubleshoot and resolve tier-3 customer performance issues with a strong emphasis on debugging and root cause analysis.
• Act as a technical point of contact for hyperscaler integration issues particularly for database nodes and performance validation.
• Balance short-term customer-driven priorities with long-term capacity planning and automation

Qualifications :

To be successful in this role you have :

Nice to Have :

JV20

For positions in this location we offer a base pay of $140700 - $239200 plus equity (when applicable) variable / incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

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Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

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Remote Work : No

Employment Type : Full-time

Key Skills

Feed,Apache Commons,Maintenance,Business Support,Clinical

Experience : years

Vacancy : 1