Voice Technician

Overview

By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next. Headquartered in McLean, VA, By Light supports defense, civilian, and commercial IT customers worldwide.

Responsibilities

• Configure, maintain, troubleshoot, and fix issues of the data network and telephony systems (ISDN, VoIP, VoSIP, Teleconferencing Devices , and associated technologies in conformity with DoD processes and standards.
• Possess customer service and support skills in a high visibility environment.
• Knowledge of the Transmission Control Protocol (TCP) / IP protocol suite and must be well-versed with the MAC and IP addresses.
• Problem analysis and problem solving.
• Provide attention to detail and accuracy.
• Monitor the performance and health of voice network infrastructure, proactively identifying and resolving issues to minimize downtime and ensure optimal performance.
• Troubleshoot and resolve voice network-related incidents, working closely with cross-functional teams to implement effective solutions.
• Assist in the design, implementation, and optimization of voice network solutions, ensuring scalability, reliability, and security.
• Collaborate with network architects and engineers to develop and implement voice network enhancements, upgrades, and installations.
• Configure and manage voice protocols such as SIP ensuring compatibility and interoperability with existing systems

Required Experience / Qualifications

Special Requirements / Security Clearance

By Light recognizes that our strength is our people. We support every employee as an individual to build strong teams across the enterprise. Our benefit package includes :

By Light is an Equal Opportunity and Affirmative Action Employer. All qualified candidates will receive consideration regardless of gender, race, veteran status, disability, and any other protected class in accordance with federal, state and local laws.