Order Management Specialist

Order Management Specialist

This opportunity is with a small-sized company in the fitness and apparel industry, known for delivering quality products and fostering a collaborative work environment. The organization is committed to operational excellence and leveraging technology to enhance supply chain efficiency.

Job Description

Order Management

• Manage the full order lifecycle: PO receipt, order entry, allocation, shipment, invoicing, and post-shipment support
• Review and validate customer purchase orders for accuracy (pricing, SKUs, quantities, ship dates, compliance)
• Coordinate with Sales, Planning, and the 3PL to ensure timely fulfillment
• Monitor open orders, backorders, and shortages; proactively communicate risks and delays
• Maintain clean, accurate order data in ERP and order management systems

EDI & Retail Compliance

• Own all EDI transactions including: 850 (PO), 855 (PO Acknowledgement), 856 (ASN), 810 (Invoice), 846 (Inventory), etc.
• Monitor EDI dashboards for errors and failures and resolve issues quickly
• Ensure compliance with retailer routing guides, labeling, packing, and ASN requirements
• Partner with 3PL and EDI provider to troubleshoot and prevent chargebacks and violations
• Proactively audit EDI accuracy and order flow to reduce fines and deductions

Retailer & 3PL Coordination

• Act as day-to-day contact for order-related issues with key retail partners
• Work closely with 3PL/warehouse to:
  • Prioritize shipments
  • Confirm allocations and ship windows
  • Resolve shortages, mispicks, and inventory discrepancies
• Support chargeback and deduction research and disputes

Reporting & Continuous Improvement

• Track and report on:
  • Fill rates
  • On-time shipping
  • EDI error rates
  • Chargebacks and compliance metrics
• Identify root causes of order and EDI issues and drive process improvements
• Help document and improve SOPs for order management and EDI workflows

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

• 3-7+ years experience in order management, customer operations, or supply chain
• Strong hands-on experience with EDI in a wholesale or retail environment
• Experience working with big-box retailers (e.g., Amazon, Target, Walmart, Nordstrom, etc.)
• Experience in footwear, apparel, or consumer goods strongly preferred
• Familiarity with ERP systems (NetSuite, SAP, Dynamics, etc.) and EDI platforms
• Strong understanding of retail compliance, ASNs, routing guides, and chargebacks
• Extremely detail-oriented and highly organized
• Strong communication skills and ability to work cross-functionally

What's on Offer

• Competitive annual salary ranging from $85,000 to $90,000 USD.
• Standard benefits package to support your health and well-being.
• Engaging and supportive work environment in Westport.
• Potential for career growth within the Procurement & Supply Chain department.

If you're ready to take the next step in your career as an EDI Specialist, we encourage you to apply today!