Client Relations Coordinator

Job Description

Job Description

DMCA is a stable, fast-paced immigration law firm that's passionate about helping people build better futures - and we're looking for a bright, compassionate Bilingual Client Relations Coordinator to join our Houston office.

You'll work in a supportive, professional environment where collaboration and growth are encouraged, and your work truly makes a difference.

If you're a people person with a heart for service, a head for problem-solving, and a love for helping clients take the next step, we want to hear from you.

What You'll Do

As one of the first friendly faces (and voices) our clients meet, you'll be the heart and sales engine of our San Antonio office. Your days will include :

Greeting and guiding clients with warmth and professionalism - on the phone, virtually, and in person

Following up with potential clients to answer questions, encourage next steps, and ensure they feel supported through the intake process

Converting leads into new consultations and cases through timely communication and exceptional service

Taking payments, opening new cases, and ensuring accurate financial tracking

Scheduling appointments and consultations across multiple attorney calendars

Creating daily and weekly reports to help our team stay sharp and on track

Supporting clients with clear, informed, and compassionate communication

Flagging urgent issues and helping resolve concerns creatively

Promoting DMCA values and a positive, collaborative workplace

Supporting your team and celebrating wins - big and small

What We're Looking For

We're searching for someone who is :

Bilingual in English and Spanish (fluently, please!)

Friendly, persuasive, and confident in communicating with potential clients

Detail-oriented and energized by a fast-paced, multicultural environment

Comfortable handling confidential information with care

Tech-savvy (Microsoft Office, spreadsheets, standard office tools)

Able to manage multiple priorities and deadlines with grace

Available full-time, Monday-Friday, 8 a.m.-5 p.m.

Bonus points if you have :

6+ months of experience in sales, client intake, or payment handling

A Bachelor's Degree

Strong leadership instincts and critical-thinking skills

Why You'll Love It Here

Team culture : We work hard but keep it collaborative, curious, and caffeinated.

Growth-friendly : We invest in your professional development and leadership potential.

Meaningful work : You're not just taking calls - you're helping people start their immigration journey.

What You'll Get

Competitive hourly pay (based on experience)

Full-time stability with room to grow

Employer-paid medical insurance + optional dental & vision

Employer-paid life and long-term disability insurance

401(k) with employer matching

PTO, paid vacation, and holiday pay

A team that truly supports each other

A mission that gives your work meaning every single day