Business AnalystCFS • Burlington, MA, US
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Business Analyst
CFS • Burlington, MA, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Partner with internal teams to identify and implement process and system improvements across core and supporting business applications Gather, analyze, and document business requirements for system enhancements and operational refinements Draft user stories and technical specifications to guide IT development and operations Facilitate stakeholder sessions to capture business needs and define priorities Support backlog management and collaborate with IT to ensure successful delivery of enhancements Create and maintain process documentation including SOPs, workflows, and user guides Assist in the rollout of new system features, ensuring clarity, alignment, and user adoption Provide insights and recommendations to improve operational efficiency through technology Ensure compliance with company security and regulatory policies Maintain a positive and engaging work environment through empathetic communication and collaboration Adhere to company standards and support cross-departmental initiatives Bachelor's degree in Information Technology or related field, or Associate's degree with 1-2 years of relevant experience Strong analytical, documentation, and communication skills Ability to engage both technical and non-technical audiences Experience with ticketing systems, Microsoft Office, and SharePoint preferred Industry experience in insurance, financial services, or healthcare is desirable Familiarity with Agile methodologies and writing user stories is preferred CBAP, PMI-PBA, CSM, or similar certification Experience supporting IT or system enhancement projects Interest in driving digital transformation and process optimization PTO aligned with company standards Comprehensive medical, dental, and vision plans Life insurance and disability coverage Inclusive and collaborative workplace culture Opportunity to make a meaningful impact in a values-driven organization
Job Title : Business Analyst
Salary : $75,000 - $95,000 Based on Experience
Location : Burlington, MA (Hybrid schedule : 3 days in-office, 2 days remote)
Employment Type : Full Time
Why take a Business Analyst role with this company?
- Join a mission-driven organization focused on delivering peace of mind through compassionate and collaborative workers' compensation services
- Play a pivotal role in optimizing core policy and claim systems, driving operational excellence across departments
- Work closely with IT and business stakeholders to shape technology solutions that improve efficiency and accuracy
- Be part of a positive, relationship-focused work environment that values empathy, integrity, and teamwork
- Contribute to a company that prioritizes compliance, security, and continuous improvement
What will the Business Analyst do?
What the company needs in a Business Analyst :
Bonus Points :
Benefits & Perks :
#ZRCFSTECH #INNOV2025 #CFSOCT2025#CBNOV2025#LI-DS1
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