SERVICE ADVISOR

Job Description

Job Description

Service Advisor – Automotive

Location : Toyota of Pharr – Pharr, TX

At Toyota of Pharr, we’re looking for a Service Advisor who is passionate about providing an exceptional customer experience. You’ll be the vital link between our customers and our service technicians — ensuring every guest feels welcome, informed, and confident that their vehicle is in good hands.

If you excel at communication, thrive in a fast-paced environment, and take pride in delivering world-class service, we invite you to join our award-winning team.

Key Responsibilities

• Greet customers promptly and courteously — a positive attitude makes all the difference!
• Listen carefully to customer concerns and clearly communicate repair needs to technicians.
• Recommend additional services using a transparent, customer-focused approach.
• Prepare accurate repair and maintenance estimates.
• Follow all dealership policies regarding vehicle care and safety.
• Keep customers updated on repair progress and timelines.
• Manage and explain extended warranty options.
• Inspect completed work to ensure repair quality and accuracy.
• Notify customers when vehicles are ready for pickup.
• Review completed repairs and costs with customers clearly and professionally.
• Resolve minor customer concerns with empathy and efficiency.
• Keep the Service Manager informed of any potential issues.
• Maintain top-tier Customer Satisfaction Index (CSI) scores in alignment with Toyota standards.

Benefits

About Toyota of Pharr

At Toyota of Pharr, part of South Texas Auto Group, we’re committed to excellence — in our vehicles, our service, and our people. We believe in creating an environment where employees can grow, achieve, and make a difference.

If you’re ready to advance your career in the automotive industry and become part of a customer-focused, high-performing team — apply today and drive your future with Toyota of Pharr!