[Remote] Principal Software Engineer

Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.

Who We Are :

While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth.

Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.

Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.

Most roles at Convoso function as “hybrid” with some opportunities for travel to in-person business events and company meetings. For remote positions, Convoso’s U.S. hiring is open to candidates who are residents of the following states : AL, AZ, CA, CO, CT, FL, GA, IL, IN, KY, MA, MI, NC, NJ, NV, NY, OH, PA, SC, TX, UT, VA.

The Job :

You will be instrumental in working closely with our leadership team to architect, develop, and implement secure, scalable, and critical business solutions.

Responsibilities summary :

• Technical Leadership & Architecture :
• Take full technical ownership of projects by collaborating with departmental heads, managers, and stakeholders to understand project goals.
• Design and document High-level Architecture, gaining consensus from Architects, the development team, and product management.
• Based on the architecture, define technical requirements and create necessary development tickets.
• Design, implement, and evaluate algorithms and database queries to ensure the scalability and stability of our SaaS Platform.
• Create and maintain essential design documents, including Process and Sequence Diagrams.
• Development & Quality Assurance :
• Develop and implement new features and optimize existing ones for maximum performance, ensuring alignment with business needs.
• Write clean, secure, reliable, maintainable, and testable code with a robust design and build effective data models.
• Respond professionally and promptly to bug reports and provide essential support for production issues.
• Code reviews, and Continuous Integration to deliver high-quality software and rapidly address bugs.
• Consistently document code (procedural, modular, and database levels) by listing descriptions, special instructions, and database changes.
• Team & Project Management :
• Collaborate with Product / Engineering Leads on team assignments and support the onboarding and training of new team members.
• Establish and communicate clear expectations and goals for project team members.
• Ensure frequent communication with the team and stakeholders, providing progress updates and amending tasks as needed.
• Proactively address and resolve team priorities and blockers efficiently by fostering a collaborative environment, scheduling necessary meetings, and offering support to close skill gaps.
• Foster strong collaboration among team members, follow up on tasks, and organize team meetings when required.
• Deliver quality features on time and within budget, executing against project plans and delivery commitments.
• Ensure the correct and continuous operation of the services your team owns.

Who You Are :

Work Perks Worth The Hype :

Compensation :

The base salary range is : $175,000 - $185,000

The Base Pay Range for this position is based on the industry benchmark for position, function, level and the company's compensation strategies. However, final offers may vary from the amount listed based on geography, candidate experience and expertise, and other objective business. Convoso’s compensation package also includes equity for all eligible U.S full time roles and exceptional benefits, including generous 401k match.

Your California Privacy Rights :

As a California resident who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application. The types of information Convoso collects and your rights with respect to that information are contained in Convoso’s privacy policy, which you can review by going to  https : / / www.convoso.com / privacy-policy / .