Remote CX Operations Leader : Retention & Growth

A leading collaboration technology company is seeking a Head of Customer Experience Operations. This senior role focuses on defining and executing the operational strategy for customer retention and engagement. The ideal candidate has over 15 years of experience, including a minimum of 5 years in senior leadership, and is adept in using enterprise CX technology. Responsibilities include developing frameworks for customer health, leading cross-functional partnerships, and creating performance metrics. The salary range is $150,800 to $329,900, commensurate with experience.

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