IT Support Specialist I

Job Description

Job Description

Description : Position Summary :

The IT Support Specialist I provides day-to-day hands-on support to the organization’s end user laptops, desktops, peripherals, software applications, mobile devices, printers, and other tools that the end-users are provided. This position interfaces directly with internal customers and business units, provisioning solutions and troubleshooting user issues to resolution. This role provides 1-to-1 end user support and training. Typically, this role works onsite at an HBS client full time.

Roles and Responsibilities / Essential Functions :

• Provide First tier support of PC hardware & software, desk phones, printers, mobile devices, and other computer related equipment.
• Responsible for ticketing system entry and ticket maintenance / documentation ; includes updating and maintaining inventory records.
• Track, route, and redirect problems to correct resources.
• Identify PC hardware warranty repair and resolve as required.
• Provide timely and relevant updates to end users.
• Prepare hardware devices for disposal.
• Assist with data cabling installation.

Requirements : Competencies :

Required Experience :

Preferred Experience :

Required Skills, Education and / or Certifications :

Preferred Skills, Education and / or Certifications :

Equal Opportunity Employer - Including Disabled and Veterans

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