IT Support Specialist IHeartland Business Systems, LLC • Saint James, MO, US
IT Support Specialist I
Heartland Business Systems, LLC • Saint James, MO, US
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Customer Oriented : A desire to serve both external and internal clients by focusing effort on meeting the client’s needs, understanding their concerns, and seeking to build trust. Communication : The ability to promote understanding through exceptional written, oral, interpersonal, and presentation skills. Analytical Skills : The ability of the individual to gather raw data and to process that data into a meaningful form. Problem Solving : The ability of the individual to recognize courses of action which can be taken to handle problems or potential problems and applying contingency plans to solve those problems. Adaptability : The extent to which an individual can fit into a changing working environment. Initiative : the ability of the individual to act and take steps to solve or settle an issue. Motivation : The ability of the individual to inspire and encourage others to reach a goal. Autonomy : The ability of the individual to complete assigned tasks with little oversight Relationship Building : the ability of the individual to establish and maintain a good rapport and cooperative relationship with customers and co-workers None 1+ years related experience High School Diploma or equivalent Associates Degree or equivalent work experience in IT Related Field CompTIA A+ MD-102 Endpoint Administrator
Job Description
Job Description
Description : Position Summary :
The IT Support Specialist I provides day-to-day hands-on support to the organization’s end user laptops, desktops, peripherals, software applications, mobile devices, printers, and other tools that the end-users are provided. This position interfaces directly with internal customers and business units, provisioning solutions and troubleshooting user issues to resolution. This role provides 1-to-1 end user support and training. Typically, this role works onsite at an HBS client full time.
Roles and Responsibilities / Essential Functions :
- Provide First tier support of PC hardware & software, desk phones, printers, mobile devices, and other computer related equipment.
- Responsible for ticketing system entry and ticket maintenance / documentation ; includes updating and maintaining inventory records.
- Track, route, and redirect problems to correct resources.
- Identify PC hardware warranty repair and resolve as required.
- Provide timely and relevant updates to end users.
- Prepare hardware devices for disposal.
- Assist with data cabling installation.
Requirements : Competencies :
Required Experience :
Preferred Experience :
Required Skills, Education and / or Certifications :
Preferred Skills, Education and / or Certifications :
Equal Opportunity Employer - Including Disabled and Veterans
#HBS
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It Support Specialist • Saint James, MO, US
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