Universal Orlando In-Park Service Specialist

FNBO In-Park Service Specialist

At FNBO, our employees are the heart of our storyand we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

Our Modern, Flexible Workplace :

We believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to collaborate and connect with customers and coworkers. The incumbent in this role will work onsite at Universal Parks in Orlando 100% of the time. Work location is subject to change based on business needs.

Summary of the Job :

Are you a guest experience rockstar? We are hiring part time detail-oriented In-Park Service Specialists to work onsite at Universal Parks in Orlando. Join the FNBO team as we build brand awareness for the Universal Rewards Visa credit card program. In this role, you will enhance the guest experience by printing credit cards, answering customer questions, educating customers about credit card benefits, and being knowledgeable about Universal Park operations.

About This Role :

You will work in a fun, fast paced environment surrounded by the magic of Universal Parks in Orlando. In this role you will :

• Operate and maintain credit card printing equipment to ensure accurate and timely production of customer credit cards.
• Assist with opening and closing procedures, including dual control operations.
• Respond to customer questions and concerns via phone, email, and in-person, providing clear and accurate information.
• Educate customers about the benefits and features of their credit cards, helping them understand how to maximize their use.
• Stay informed about park operations, including hours of operation, events, and services, to assist customers effectively.
• Maintain accurate records of customer interactions and transactions.
• Address and resolve customer issues and complaints in a professional and courteous manner.
• Work closely with other team members to ensure seamless customer experience.

Administrative and Operational Support :

The Ideal Candidate for This Role :

Minimum Qualifications :

Key Skills :

Compensation :

Starting at $17+ / hour plus benefits package

Compensation and Benefits Overview :

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs :

To obtain compensation and benefit information related to this specific role, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.

Job number : R-20250372

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selvesno matter their role or where they are in their journey.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. FNBO is an Equal Opportunity / Affirmative Action / Veterans / Disability Employer - Member FDIC. FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants).

Application Deadline :

All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.