Systems Analyst I

Position Title: Systems Analyst I

Department: Quality Assurance

Reports To: QA Department Supervisor

POSITION SUMMARY

The primary goal of the Systems Analyst I is to ensure the continuing functionality of Tarzana

Treatment Centers, Inc. (TTC) mission critical software. The position is responsible for the development, configuration, installation, and administration of specifically assigned mission-critical software applications. The Systems Analyst receives supervision and task assignments from the QA Supervisor. The Systems Analyst will support and troubleshoot software application problems; work with vendors; assist in the selection and evaluation of products and vendors; and handle day-to-day administration of mission critical applications. The Systems Analyst will act as a key source of customer support for assigned applications.

HOURS

8 per Day / 5 Days per Week

Benefits Package

• Medical Insurance
• Dental Insurance
• Vision Care Plan
• Life Insurance
• Paid Holidays
• Flexible Spending Account (FSA)
• Paid Vacation Time
• Sick Time
• 401(k) Retirement Plan
• Competitive wages
• Stability and career advancement
• Continuing Education Opportunities

CATEGORIES OF DUTIES

• Develop, maintain, and troubleshoot scripts or small programs to automate routine tasks and improve system efficiency using programming languages such as Python, Typescript, or similar tools.
• Collaborate with the QA team and others to design and implement custom software solutions as needed.
• Troubleshoot assigned software applications.
• Maintain Mission Critical applications at peak performance and tuning, minimizing potential for network down-time.
• Engage in proactive measures to ensure stable and effective Mission Critical software operations.
• Establish and maintain proper technical documentation and troubleshooting procedures.
• Maintain the awareness of key technologies to ensure optimal use of resources.
• Facilitate the deployment and configuration of certain software applications.
• Install operating systems, email accounts, IP addresses, web browser installation, local workstation network configuration and software configuration as needed.
• Maintain a database of network, software and user configuration.
• Accompany installing vendor’s technician during on-site service when necessary and when possible limiting the amount of time for outsourced consultants’ costs.
• Prepare procedural documentation, checklists, training materials and standards documents to ensure a high-quality of service delivery and maximize efficiency and effectiveness. Thoroughly document problems and steps to resolve them, to maximize institutionalization of knowledge.
• Follow standardized procedures to deliver services in an organized, effective manner to ensure customers perceive Information Technology staff as thorough, well-prepared and punctual.
• Thoroughly test all work, and involve the client in acceptance testing to ensure their needs are met.
• Train Tarzana staff on use of key software applications.
• Record time spent on each request, task and project step in the QA Department’s current task assignment system.
• Attend all QA Department Meetings. Other duties as assigned by Department Director or the TTC CEO

EDUCATION/ EXPERIENCE

• High School Diploma or equivalent.
• Basic proficiency in at least one programming language (e.g., Python, Typescript or similar) for automation, scripting, or application support.
• Experience writing, debugging, and maintaining scripts or small programs to support IT operations is preferred.
• Demonstrated ability to work independently and troubleshoot problems with speed.

SETTING

Tarzana Treatment Centers, Inc. is a non-profit corporation, which provides behavioral healthcare services, including chemical dependency.

EQUAL OPPORTUNITY EMPLOYER

Tarzana Treatment Centers, Inc. does not discriminate as to race, nationality, religion, gender, sexual orientation and disability in its hiring practices.

ADA REQUIREMENT

Tarzana Treatment Centers, Inc. supports the Americans with Disabilities Act. Discrimination is prohibited in all aspects of employment against disabled persons, who, with reasonable accommodations, can perform the essential functions of a job.