Job Description
Job Description
We have an immediate opportunity for a Processing Specialist in the Los Angeles area. This is a remote position.
Duties and Responsibilities
- Excellent Customer Service skills, will be validating customer information using program database and identifying and proofing document deficiencies
- Issue service orders and track installation status in systems
- Requires response to inquiries, statuses, and timelines
- Ability to problem solve with customers and contractors while maintaining professionalism and empathetic communications
- Clear communication and collaboration with program managers technicians and operations teams
- Ability to communicate effectively and participate in team meetings concerning process improvements
- Ability to use and navigate Microsoft Excel and SAP and other tools for the purpose of tracking status, service orders and customer interactions
- Performs basic data analysis to support program performance and backlog resolution
- Ability to handle high volume clerical tasks with accuracy, detail, and efficiency
Education and Attributes
High School DiplomaOutstanding telephone etiquetteStrong communication skills and experience in customer-facing rolesProficiency in SAP, Microsoft Office Suite to include ExcelFamiliarity with Master Service Agreement (MSA) application workflow, including SBP, MAR, and PCIPrevious experience in customer generation, billing operation, or interconnection programsUnderstanding of service order lifecycleUpon a conditional job offer, a drug test and background check will be required.
Compensation based on experience
(Customer Service, Service Orders, Excel, SAP, SBP, MAR, PCI, Utilities, Construction)
Company Description
About us :
347 Group, Inc. provides staffing resources to a variety of industries. We have an experienced team of staffing professionals and provide a wide range of services to our clients. Visit our website www.347group.com.
Company Description
About us : \r\n\r\n347 Group, Inc. provides staffing resources to a variety of industries. We have an experienced team of staffing professionals and provide a wide range of services to our clients. Visit our website www.347group.com.