Lead Client Success Manager (Health Systems + Life Sciences)

Lead Client Success Manager

The Lead Client Success Manager is a high-impact, customer-facing role responsible for owning and deepening relationships with Atropos Health's health systems and life science customers, as well as strategic partners. This individual serves as the primary post-sale point of contact and trusted advisor to health systems, pharmaceutical, and biotechnology companies, ensuring successful onboarding, delivery, and long-term value realization from Atropos Health's real-world evidence solutions.

In this role, the Lead Client Success Manager collaborates cross-functionally with clinical insights, data science, engineering, and sales teams to drive customer outcomes across key areas such as R&D, market access, medical affairs, and commercial strategy. The individual is accountable for managing the end-to-end customer lifecyclefrom initial implementation and training through study execution, insight translation, and expansion planning.

A successful Lead Client Success Manager brings a blend of scientific fluency, project management discipline, and strategic client engagement. They proactively identify opportunities to deepen platform adoption, translate complex evidence into actionable business insights, and advocate for customer needs internally to drive innovation and service excellence.

Responsibilities

• Manage a portfolio of clients and partners to ensure smooth delivery operations and maximize client satisfaction in partnership with the Clinical Insights and Analytics team.
• Monitor usage metrics and key performance indicators to ensure customer satisfaction.
• Conduct periodic status meetings and business reviews with clients to ensure customer satisfaction.
• Monitor and report key performance indicators and satisfaction metrics to internal leadership.
• Act as a Health System and Life Science subject matter expert, both internally and externally.
• Partner closely with the Health System and Life Science Sales teams to generate meeting content and value stories, aligning Atropos Health's capabilities with customer needs.
• Partner closely with Atropos' Product team to provide client feedback and suggestions for new features and enhancements.
• Become proficient in Atropos Health's proprietary Temporal Query Language (TQL) to query data, understand patient counts, and run simple studies.

Minimum Qualifications

• Excellent verbal and written communication skills are required for this role.
• Strong initiative and the ability to work independently.
• Must have experience managing projects with top-tier health systems and pharmaceutical companies.
• Prior experience working with real-world healthcare data (EMR, claims, etc.) and leading projects with health system and life science companies (pharmaceutical and biotechnology) is required.
• Strong technical skills are required. Hands-on experience with SQL is preferred. Additional coding languages (e.g., R, Python) are a plus.
• Prior experience working and proven aptitude in a startup environment.
• A bachelor's degree with at least 5+ years of work experience in healthcare, consulting, or pharmaceuticals/biotech is required.

Reporting

The Lead Client Success Manager reports directly to Sarah Bauer, Vice President of Client Success.

Location

We are a remote first company! You must be currently authorized to work in the United States on a full-time basis. We cannot support visa sponsorship at this time.

Our Core Values

• Bias to Action. We are driven by urgency and persistence, ensuring our actions contribute to the relentless pursuit of our mission.
• Intellectual Honesty. We are committed to the integrity of our work, seeking truth, and building transparent methodologies that go beyond industry norms.
• Compelled by Curiosity. We seek to solve the unknown, push boundaries, and do not accept the status quo.
• Impactful Innovation. We pioneer solutions that pursue equity and representation that have a transformative impact for our customers, users, and patients.
• Mindful Mentorship. We approach all interactions with an empathetic understanding, actively investing in the growth of each other and our customers.

Perks

• Health Benefits. Our benefit package includes employer paid Medical, Dental, Vision, Life, STD, and LTD insurance. We also offer FSA.
• Parental Leave. We offer up to twelve weeks of paid leave for new parents who have been at the company for 6+ months.
• Financial Wellness. Save for retirement through our 401k plan with Human Interest.
• Flexible Work Environment. We're a remote first company with a flexible vacation policy.
• Home Office Stipend. All full-time employees will receive a stipend to support their remote office setup.
• Offsites. As a remote company we take time 2-3 times a year to get together in small teams and all together as a company.

At Atropos, we are committed to fostering a diverse, inclusive, and equitable workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives and talents. We are an equal-opportunity employer that does not discriminate on the basis of race, religion, national origin, age, gender, gender identity or expression, sexual orientation, genetics, disability, pregnancy, veteran status, or any other legally protected status.